Otter · 13 hours ago
Operations Analytics Engineer, Otter - Los Angeles
Los Angeles
Full-time
Onsite
Mid Level
$90K/yr - $110K/yrOtter is a company focused on helping restaurateurs succeed in online food delivery through technology. The Operations Analytics Engineer will monitor and improve the health of the revenue recapture business by identifying performance anomalies and collaborating across teams to enhance data accuracy and operational efficiency.
Computer Software
Responsibilities
Monitor core KPIs across customers, segments, and systems to identify unexpected drops, spikes, or anomalies
Investigate the root cause of business performance issues, whether due to data issues, operational breakdowns, or product changes
Build and maintain dashboards, alerts, and monitors to detect early signs of degradation in revenue recapture outcomes
Partner with Engineering to debug technical issues; with Operations to flag workflow breakdowns; and with Product to validate system behavior
Maintain and evolve business health checks that serve as our early-warning system
Create documentation and playbooks to improve response times and support proactive quality practices across the organization
Qualification
Required
Strong analytical skills and experience working with business KPIs and operational metrics
Proficiency in SQL and experience with dashboarding/BI tools (e.g., Looker, Tableau, Mode)
A cross-functional mindset: you're comfortable working with data engineers, product managers, and ops specialists alike
Strong sense of ownership and bias for action: you don't just surface issues, you help solve them
Preferred
experience with data quality monitoring tools or operational alerting systems
Benefits
Medical, dental, and vision insurance (multiple plans, incl. HSA options).
Company-paid life and disability insurance (short- and long-term).
Voluntary insurance: accident, critical illness, hospital indemnity.
Optional supplemental life insurance for self, spouse, and children.
Pet insurance discount.
401(k).
Discretionary vacation days
8 paid holidays per year
Paid sick time
Paid Bereavement leave
Paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Company
Otter
All-in-one Restaurant Operating System
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kavya Gupta
Partnerships Manager
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