Oak View Group · 12 hours ago
Security & Training Manager | Full-Time | BOK Center
Tulsa, OK
Full-time
Onsite
Mid, Senior Level
$60K/yr - $68K/yr
3+ years expOak View Group is the global leader in venue development and management for the live event industry. The Security & Training Manager is responsible for overseeing security operations and developing training programs for security personnel, ensuring a safe environment for events.
Sports
Responsibilities
Perform all essential duties of a Security Officer, including responding to incidents, working scheduled shifts and ensuring a safe environment for all
Provide oversight, direction, and supervision of all matters related to security training
Coordinate and supervise specific event-related security as required
Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy with department staff
Serve as liaison and work closely with event organizers, show managers, show contractors, and staff in all matters involving show security/traffic and safety
Work with all entities to ensure effective operation and adherence to security policies, procedures, and protocols
Maintain effective working relationships with police, fire watch, EMS, and other security personnel and/or safety organizations
Support scheduling of guards for day-to-day operations and special events
Adjust and update work schedules to reflect cost efficiency and building activity
Handle complaints, disturbances, or related problems with the public, staff, or promoters
Attend department meetings and weekly staff meetings
Develop and maintain a harmonious working relationship with all other departments
Attend events deemed necessary by leadership, including but not limited to events where a safety or security risk is elevated and/or events where severe weather is forecasted for the local area
Be responsible for planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources department; addressing complaints and resolving problems
Keep subordinate personnel adequately informed of performance expectations and handle employee concerns
Ensure proper training and development programs for security staff to ensure ongoing improvement and professional growth
Design, develop, and implement training curricula for all security personnel
Conduct initial onboarding training for all new security officers
Develop and execute training programs for security staff as well as non-security personnel, including coordination with external resources
Deliver recurring and specialized training sessions on critical security topics, including: Physical security principles and practices for large venues , National Incident Management System (NIMS) principles and application , Active Shooter preparedness and response , De-escalation techniques and conflict resolution , Report writing and documentation , Access control systems and procedures for high-traffic areas , Patrol procedures and observation skills , and Crowd management strategies and techniques
Develop and deliver essential security training to non-security employees, including: Emergency response protocols, Shelter-in-place procedures, Evacuation plans and procedures, and Basic crowd management awareness for front-line staff
Provide hands-on instruction and practical exercises to reinforce learned concepts, including drills and simulations
Oversee and coordinate the certification process for First Aid, CPR, and AED for all security personnel, and act as a certified trainer if qualified
Assess training effectiveness and make continuous improvements to programs
Maintain accurate training records and documentation
Collaborate with security management, event operations, and other departments to identify training needs
Act as a mentor and resource for security officers
Be willing to work flexible hours, including evenings, nights, weekends, and holidays, and to come in for different shifts to conduct training as required
Train and maintain standards for guards and other personnel in protective procedures, first aid, fire safety, emergency procedures as well as all functional areas of the OVG Tulsa Security Department
Participate in training programs (fire drills, shelter in place, active shooter, and evacuation in place) for full-time and part-time employees
Oversee onboarding for new security personnel
Qualification
Required
Bachelor's degree in Criminal Justice, Business or related field preferred but not required
Minimum of three years of responsible management experience in security or law enforcement, with demonstrated responsibility for security, safety, investigations and asset and infrastructure protection
3-5+ years of experience in physical security operations, with significant experience in a high-volume, dynamic public-facing environment, such as entertainment complexes, resort properties, or large-scale integrated facilities
Demonstrated experience in training and adult education, including developing and delivering curricula
High school diploma or equivalent required
CPR certification and other emergency/life-saving techniques
Be licensed and insured to operate a motor vehicle in the United States
NIMS (National Incident Management System) training certification required within 60 days of start date
Ability to be certified in First Aid, CPR, and AED within 60 days of hire (Prior certification as an instructor is highly desirable)
Strong knowledge of the problems, issues, philosophies, principles, tactics, and procedures related to the management of security and safety services
Knowledge of relevant local, state, and federal laws and regulations, court decisions and ordinances that affect security operations
Excellent verbal and written communication skills, as well as skills in labor and interpersonal relations
Demonstrated knowledge of principles and techniques of planning, implementing and supervising a facility security force
Ability to handle conflicts, make common sense decisions and exercise proper action during high tension and stressful situations
Ability to operate equipment such as light trucks, Gator, pallet jacks, forklifts, fire extinguishers or other light power equipment
Ability to operate portable radio and standard office equipment including copier and scanning
Ability to follow oral and written instructions and communicate effectively with others in both oral and written form
Ability to organize and prioritize work to meet deadlines
Ability to work independently, exercising judgment and initiative
Ability to remain flexible and adjust to situations as they occur
Required to speak and understand basic English well enough to converse with customers, supervisors, and employees
Strong understanding and practical application of de-escalation techniques and conflict resolution in public settings
Proven ability to teach and implement emergency responses, shelter-in-place, evacuation, and crowd management strategies
Strong organizational skills and attention to detail, particularly in record-keeping and program development
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
Ability to work independently and as part of a team in a dynamic, fast-paced environment
Must be willing to work overtime and adapt to varying shift schedules to meet training demands
Ability to stand or sit for long hours during events; talk and hear
This position may require work inside or outside of the building, as needed for events
Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing and moderate to loud noises
The employee must occasionally lift and/or move up to 50 pounds
This position requires minimal stooping and lifting, but substantial walking
Ability to stand, walk, and sit for extended periods
Ability to perform physical demonstrations related to security procedures and emergency responses
Preferred
Police and/or law enforcement background preferred
CLEET Certification preferred but not required
Active Shooter training certification preferred
Benefits
Health, Dental and Vision Insurance
401(k) Savings Plan
401(k) matching
Paid Time Off (vacation days, sick days, and 11 holidays)
Company
Oak View Group
We are here to be a POSITIVE DISRUPTION to business as usual in the sports and live entertainment, and hospitality industries.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Silver Lake
2018-03-12Private Equity· $100M
Leadership Team
Chris Granger
Chief Executive Officer
Erin Prober
VP, Global Partnerships
Recent News
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