CommUnityCare Health Centers · 20 hours ago
Senior Epic Applications Analyst
Austin, TX
Full-time
Hybrid
Mid, Senior Level
3+ years expCommUnityCare Health Centers is seeking a Senior Epic Applications Analyst who will serve as the Subject Matter Expert for the Epic EMR system. This role involves managing multiple projects, mentoring other analysts, and providing advanced support for implementation and troubleshooting of Epic applications.
HealthcareHospitalDentalHealth CareMedical
Responsibilities
Serves as the Subject Matter Expert (SME) for the Epic EMR system and their core applications
Effectively manage multiple projects simultaneously, defining, delegating, and managing build deliverables as needed
Serves as a mentor and resource to other analysts, educates and coaches other team members
Manages projects to completion according to department standards with little or no guidance
Actively participates in the Epic escalation process
Leads upgrade nova note distribution and upgrade planning for their core application including testing scripts management
Provide advanced build support during implementation and installation of Epic environment systems and associated 3rd-party products
Leads building system components, testing, implementation support, and maintenance of assigned Epic applications
Perform in-depth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it
Analyze/review and test each product release and communicate needed changes to operations
Must be able to document and follow system change control procedures for the system
Work closely with other analysts, Epic third-party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs
Research, analyze, facilitate and implement business and system workflows to expedite process improvement and coordinate business practices
Identify best practices and implement opportunities for standardization. Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives
Maintains up-to-date expertise on the operation and application of various applications
Maintains a working knowledge of key indicators, standards, and processes related to EMR systems
Provides third tier support for various applications/modules when an issue is escalated to the help desk
Create and track tickets with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA)
Provide technical support via phone, online, and/or in person
Serve as a primary resource to the EMR super- users in ticket resolution
Guides workflow design, building and testing the system, and analyzing other technical issues
Coordinates system changes with the governance team for decision making
Identifies and implements requested changes to the system
Serves as a liaison between end users’ workflow needs and technical staff/vendors
Maintains regular communication with vendors for assigned applications
Works with vendors, the organization, and end users to ensure the systems meet the organization’s business needs regarding the project deliverables and timeline
Provides management technical system guidance to improve and streamline operational workflows
Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems
Supports all phases of the EMR implementation
Qualification
Required
Bachelor's Degree with 3 years of experience supporting healthcare IT or healthcare applications required; or
High School Diploma and 5 years of experience supporting healthcare IT or healthcare applications
Active Epic Certification, Accreditation or Proficiency Self Study in one of the organizations core Epic Applications supported by the Epic Application Analyst role with a minimum of 36 months (3 years) experience or
Active Epic Certification, Accreditation or Proficiency Self Study in at least three of the core Epic Applications supported by the Epic Application Analyst role with used at the organization with a minimum of 24 months (2 years) experience in each application
Two year of experience supporting applications in a healthcare environment
Excellent customer service, organizational, interpersonal and communication skills
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment
Ability to problem solve in various modules/applications
Demonstrate flexibility and ability to accept changes gracefully
Able to work professionally and collaboratively in a team-based health care delivery setting as well as an individual
Possess strong skills in Microsoft Office
Self-learner with ability to easily learn new software
Reliable transportation required for local travel through Travis, Bastrop, and Williamson counties
Strong knowledge of clinical and/or administrative workflows
Attention to detail and excellent analytical and critical thinking skills (strong problem-solving skills)
Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required. Must be able to respond to issues during non-production hours
Preferred
Bachelor's Degree in Business, Clinical Science, or Computer Science
2 years of experience as an Analyst role supporting an EMR
Experience implementing and supporting an EMR
Knowledge of Medical terminology FQHC and/or Healthcare background
Epic experience
Active Epic Certification, Accreditation or Proficiency Self Study in one of the organizations core Epic Applications supported by the Epic Application Analyst role with a minimum of 48 months (4 years) experience or
Active Epic Certification, Accreditation or Proficiency Self Study in at least three of the core Epic Applications supported by the Epic Application Analyst role with used at the organization with a minimum of 36 months (3 years) experience in each application
Company
CommUnityCare Health Centers
CommUnityCare Health Centers is a not-for-profit 501(c) (3) corporation providing primary care health services to the medically underserved.
1001-5000 employees
H1B Sponsorship
CommUnityCare Health Centers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Nancy Ban, MBA, MA
Chief Operating Officer
yvonne camarena
Chief Operating Officer
Recent News
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