Daniels Health · 18 hours ago
Customer Service Team Lead
Orlando, FL
Full-time
Onsite
Mid, Senior Level
2+ years expDaniels Health is a healthcare service company focused on making healthcare safer through innovative waste management solutions. They are seeking a Customer Service Team Lead to support their customer service operations by enhancing processes, resolving customer issues, and mentoring team members.
Medical DeviceHealthcareManufacturingHealth CareHealth DiagnosticsMedical
Responsibilities
Provide phone and email support to clinical and administrative customers, addressing questions, resolving issues, and managing scheduling or stock updates
Delegate tasks and projects to team members with clear follow‑up, accountability, and reporting
Log, investigate, and resolve customer requests and complaints in Salesforce with accurate documentation and timely escalation
Maintain and update filing systems, inventory records, and database information
Partner with production and transport teams to support efficient deliveries, including creating manifests, preparing production documents, managing stock, printing waste transfer forms, and assisting with truck routing
Coordinate account changes across departments (billing, sales, logistics) and create reports for leadership and the Customer Service Manager on key metrics, KPIs, and issue resolution
Identify opportunities to improve administrative processes and support colleagues’ skill development to enhance efficiency and quality of work
Qualification
Required
Minimum 2 years of customer service experience in manufacturing, transportation, retail, or hospitality, with demonstrated responsibility beyond frontline support
Strong relationship‑building skills and a confident, approachable leadership presence that strengthens trust with both customers and internal teams
Proven ability to lead, motivate, and guide a team while collaborating effectively across departments to resolve issues and improve the customer experience
Technically proficient with Microsoft Office; experience with Salesforce and ERP systems highly valued, especially for driving reporting accuracy and workflow oversight
Exceptional written and verbal communication skills with strong attention to detail, documentation discipline, and the ability to coach others on quality standards
Flexibility to work weekends, holidays, or varied hours based on production needs, with a proactive mindset for continuous process and service improvements
Benefits
Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One
Paid Short-Term Disability
Company-sponsored Life Insurance
Voluntary Long-Term Disability and Accident Insurance
401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
Company
Daniels Health
MAKING HEALTHCARE SAFER The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Daniels
CEO & Founder
Recent News
Precedence Research
2025-07-22
Company data provided by crunchbase