First Tek, Inc. · 16 hours ago
Customer Service I
Salt Lake City, UT
Full-time
Onsite
New Grad, Entry LevelFirst Tek, Inc. is a company in the medical devices industry seeking an entry-level customer service professional. The role involves assisting customers with inquiries, processing orders, and supporting the customer service team in various tasks.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Assist customers via email with questions, service requests, order placements, accounting needs, and product support
Process customer orders and requests for product repair into an ERP/order entry system
Generate and transmit order confirmations, managing customer expectations regarding delivery timelines
Support and initiate the pricing dispute process
Process product replacement orders, provide shipping labels, and coordinate the return/replacement of items promptly
Support, address, research, and escalate customer issues as needed; respond to inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info
Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting, and any customer-related issues
Qualification
Required
High School Diploma or equivalency (GED) required
Basic computer/technical skills with demonstrated competencies in Microsoft Office applications
Ability to work independently or as part of a team
Preferred
Related experience and/or training in customer service, call center, or similar role
Benefits
Competitive compensation package
Annual profit sharing
Matching 401k
Employee Stock Purchase Plan
Flexible Spending and Health Savings Accounts
Flexible paid time off
Holidays
Parental leave program
Relocation assistance
Comprehensive insurance coverage including medical, dental, vision, life, disability, and Employee Assistance Plan (EAP)
Tuition assistance
Mentorship and coaching opportunities
Leadership development
Other personal growth programs
Inclusive culture rooted in our values
Enhanced by Employee Resource Groups
Team-building activities
Company
First Tek, Inc.
To succeed in the complex world of technology, you need exceptional connections – to the right experts, the right opportunities and the right answers.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kumar Bhavanasi
Founder, President and CEO
Recent News
Company data provided by crunchbase