UC Davis Health · 1 day ago
Remediation Analyst
Sacramento, CA
Full-time
Onsite
Entry, Mid Level
$33.33/hr - $59.48/hr
2+ years expUC Davis Health is committed to advancing the health system's mission in teaching, clinical excellence, and research. The Endpoint Remediation Technician will support client computing needs by providing hardware, software, and network support, ensuring security and compliance for patient care and academic programs.
Non ProfitSocial MediaEducationHealthcareHospitalAssociationCommunitiesHealth Care
Responsibilities
70% - Endpoint Remediation
25% - Client Engineering Support
5% - Reporting and Analysis
Qualification
Required
Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
Associates degree in related area and / or equivalent experience / training
2 years experience with enterprise client management technology for Windows and Macintosh systems (Intune, SCCM, Altiris, or WorkspaceONE)
Experience performing OS feature updates, patching evaluation, testing, deployment, and post update support
Experience troubleshooting technical issues under time sensitive or critical conditions
Experience supporting healthcare and/or higher education environments with 5,000+ endpoints
Experience interpreting logs, alerts, and system telemetry to diagnose issues
Experience with endpoint imaging and provisioning workflows
Experience planning, installing, testing, tracking, and troubleshooting solutions in multi vendor environments
Experience in client endpoint management using Microsoft Active Directory (AD)
Experience creating and maintaining technical documentation
Experience analyzing and solving problems efficiently by assessing issues, evaluating alternatives, making informed decisions, and implementing effective solutions
Working knowledge of hardware, software, and desktop applications for desktops, laptops, thin clients, mobile devices, printers, multifunction devices, scanners, and WOW carts
Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines
Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner
Strong understanding of healthcare IT environments and compliance requirements (PHI, HIPAA, DEA)
Preferred
CompTIA A+
Bachelor's degree in related area
4 years of experience working with enterprise client management technologies for Windows and macOS environments (e.g., Intune, SCCM, Altiris, WorkspaceONE)
Experience generating endpoint reports, including patch compliance, software inventory, configuration/profile status, and related operational metrics
Demonstrated ability to work independently in a self-directed environment and to interact effectively with senior staff, faculty, technical teams, and departmental leadership
Extensive experience installing, maintaining and troubleshooting a wide variety of PC hardware platforms
Extensive experience supporting operating systems, including Windows 10/11 and macOS, across diverse hardware and software configurations
Extensive experience installing, maintaining, and troubleshooting application software, including but not limited to Microsoft Office 365 and other enterprise software
Experience maintaining virtual desktop endpoint hardware including iGel and/or WYSE thin clients
Working knowledge and experience with the following network communication protocols: TCP/IP, DNS, SNMP, and SMTP
Experience clearly documenting findings, actions taken, resolutions, and recommendations in an organized and professional manner
Experience using scripting languages (e.g., PowerShell, Python) to automate remediation and reporting tasks
Experience collaborating with cross-functional teams including cybersecurity, IT operations, and client engineering
Experience using Service Now for incident reporting, workflow escalations, and service management processes
Ability to research, plan, test, document and resolve technical problems and to be creative and apply innovative concepts to problem resolution
Ability to assimilate new technologies and develop new skills or enhance existing skills by utilizing technical manuals, journals, books, newsgroups, vendor documentation and other written media
Ability to support Windows networking and file sharing across multiple domain and Active Directory environments, and to troubleshoot network connectivity issues within complex enterprise networks
Experience with DHCP, PPP, and Ethernet protocols
Knowledge of IP networking and DNS, with ability to effectively troubleshoot DNS issues
Benefits
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Company
UC Davis Health
UC Davis Health is improving lives and transforming health care by providing excellent patient care.
10001+ employees
H1B Sponsorship
UC Davis Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$0.86MKey Investors
Department of Cannabis Control
2023-04-25Grant· $0.86M
Leadership Team
David Lubarsky
CEO, UC Davis Health and Vice Chancellor for Human Health Sciences
Thomas Nesbitt
Senior Advisor to Vice Chancellor and CEO
Recent News
2025-12-18
2025-12-18
Company data provided by crunchbase