Net2Source (N2S) · 15 hours ago
Desktop Support Specialist
Oshkosh, WI
Contract
Onsite
Entry Level
2+ years expNet2Source Inc. is a Global Workforce Solutions Company headquartered in NJ, USA, and they are seeking a Desktop Support Specialist. The role involves supporting enterprise organization IT requests, incident management, and ensuring customer satisfaction across end users.
Human ResourcesLogisticsInformation TechnologyB2BDelivery
Hiring Manager
Agrim Mathur
Responsibilities
Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence
Working on small projects and operational tasks
Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response
Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training
Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use
Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya)
Document user requests and actions in ServiceNow ticketing system
Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.)
Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support
Contribute to helpdesk SOPs and training manuals for level I and II support
Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.)
Other duties as assigned
Regular attendance is required
Qualification
Required
Two (2) or more years of experience in the field or in a related area
Hardware, operating systems, ITSM, ITIL
Written and verbal communication skills, customer service, issue resolution, and problem solving
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase