Rentokil Pest Control North America · 7 hours ago
Planning Specialist, Customer Experience
Arkansas, United States
Full-time
Onsite
Entry Level
1+ years expRentokil Pest Control North America is a global leader in Pest Control services. The Planning Specialist, Customer Experience role involves utilizing route analysis software to create efficient route plans and performing data analysis to support service operations.
Consumer Services
Responsibilities
Creates route plans using work order data and route analysis software
Communicates routes within assigned territory to service personnel
Summarizes and reviews plans daily with the Service Planning Supervisor
Creates summary reports daily and provides to supervisor
Performs other duties as assigned
Qualification
Required
Advanced knowledge of Routing and Scheduling software systems
Advanced knowledge of the company's branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
Verbal and written communication skills, including public speaking
Analytical skills and attention to detail
Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
Ability to manage multiple, repetitive tasks
Basic understanding of texting software or other forms of software needed to accomplish this objective
Ability to effectively interact with co-workers and the public
Basic knowledge of the company's operating systems
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required
Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details
Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders
High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
1-2 years of related experience as dispatcher and/or customer service agent
Benefits
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
Tuition Reimbursement benefits (for FT Colleagues)
Company
Rentokil Pest Control North America
For more than 90 years, Rentokil has served as global experts in pest control.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Aimee Hass
Senior Marketing Business Partner
Ashley Stevenson
Regional Human Resources Business Partner
Company data provided by crunchbase