The Millennium Group, Where Service Matters · 1 day ago
Site Manager/ Lead Workplace Services
Chicago, IL
Full-time
Onsite
Mid, Senior LevelThe Millennium Group is an award-winning business process outsourcing firm focused on office support services for Fortune 500 companies. They are seeking a Site Manager to oversee operational management, employee development, and client relations while ensuring efficient service delivery.
Enterprise SoftwareOutsourcingDocument ManagementPrinting
Responsibilities
Collect operational data and prepare accurate monthly reports
Maintain organized records, files, and documentation in accordance with company standards
Maintain and update a centralized employee database for mail processing, production reporting, and delivery/pickup tracking
Review departmental charges, process client chargebacks, and review and code courier invoices
Train, coach, monitor, and discipline employees as required
Prepare employee performance evaluations and conduct formal appraisals
Interview and assess candidates for open positions
Resolve staff interpersonal conflicts and promote a positive, professional work environment
Maintain, review, and update the site Operations Manual to ensure accuracy and compliance
Ensure priority handling of all incoming accountable deliveries, including messenger and courier packages
Monitor equipment functionality, ensure proper working condition, and perform key operator maintenance when required
Maintain inventory and oversee the distribution of client office supplies
Educate client staff on available services and operational procedures
Serve as a primary point of daily contact for client representatives and attend meetings as required
Interact with vendors on the client's behalf and maintain strong vendor relationships
Ensure timely and professional follow-through-both verbal and written-on any service issues, including lost or delayed packages
Keep the Operations Manager informed of operational efficiencies, risks, and potential issues
Perform additional duties as assigned to support operational success
Qualification
Required
Strong working knowledge of mail, shipping, receiving, and document scanning operations
Proficiency with administrative processes and computer systems
Working knowledge of USPS, UPS, and other shipping platforms and software as required
Ability to lift and move items weighing up to 50 pounds
Flexibility to adapt to changing priorities and effectively manage multiple tasks
Demonstrated ability to foster teamwork and collaboration among staff and client stakeholders
Proven leadership capabilities, including the ability to set priorities, motivate teams, and drive results
Strong written and verbal communication skills
Exceptional customer service skills, with the ability to professionally manage difficult or escalated customer situations
Strong problem-solving skills with the ability to assess issues and implement effective solutions
Ability to perform and support the operational duties of direct reports as needed, demonstrating hands-on knowledge of core service functions
Company
The Millennium Group, Where Service Matters
The Millennium Group, a Minority and Woman Owned Business Enterprise, is a global provider of outsourced Document Processing and Workplace Services including Mail, Ship/Receive, Print, and Back Office services to businesses across every industry With scale, global expertise, integrated solutions, and innovative technology, we deliver meaningful benefits by enhancing the employee experience, delivering cost efficiencies, mitigating risk and creating tangible value across businesses worldwide.
Founded in 1984
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase