Innova Solutions · 15 hours ago
Workstation Technician
Rochester, MN
Contract
Onsite
Entry Level
$20/hr - $25/hr
2+ years expInnova Solutions is a technology and business transformation company that is seeking a Workstation Technician. The role involves providing on-site installation, customer service, and technical repairs, while ensuring compliance with client specifications and managing equipment inventory.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingCyber SecurityConsultingSoftwareInformation TechnologyBusiness Information SystemsCloud Data ServicesInfrastructureIT ManagementMachine Learning
Responsibilities
Ensure equipment is labeled according to client’s specifications
Researches, verifies, and documents device specifications according to purchase order and client’s standards
Works in conjunction with service and business units to relocate equipment as requested by departments
Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests
Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)
Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base
Maintain inventory of supplies and equipment necessary to complete installations or repair requests
Collaborate with other IT Infrastructure areas to manage parts inventory
Evaluates and processes equipment according to IT Security policy and guidelines
May require overtime and on-call participation
Qualification
Required
Two (2) years of customer service experience
Incumbents will possess good organizational skills as well as good written and oral communication skills
Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member
Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations
Possess flexibility with workloads to accommodate special projects or requests and high priority orders
Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software)
Able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level
Able to lift seventy-five pounds or more and able to distinguish colors
Benefits
Medical & pharmacy coverage
Dental/vision insurance
401(k)
Health saving account (HSA)
Flexible spending account (FSA)
Life Insurance
Pet Insurance
Short term and Long term Disability
Accident & Critical illness coverage
Pre-paid legal & ID theft protection
Sick time
Other types of paid leaves (as required by law)
Employee Assistance Program (EAP)
Company
Innova Solutions
Innova Solutions is an IT company that specializes in data analytics, cloud computing, cyber security, and machine learning.
10001+ employees
H1B Sponsorship
Innova Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (452)
2024 (399)
2023 (290)
2022 (78)
2021 (36)
2020 (98)
Funding
Current Stage
Late StageTotal Funding
unknown2012-01-01Private Equity
Leadership Team
Raj Sardana
Founder, Chairman, & CEO
A
Atul Gambhir
Chief Information & Product Officer
Recent News
2025-12-15
EIN Presswire
2025-08-01
Company data provided by crunchbase