Cotiviti · 19 hours ago
Lead Operations Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
$130K/yr - $160K/yr
5+ years expCotiviti is a company that provides healthcare solutions and is seeking a Lead Operations Engineer. The role involves providing technical and operational support to enterprise clients, mentoring teams, and collaborating with product development to ensure smooth product delivery and customer satisfaction.
Information Technology & Services
Responsibilities
Provide technical and operational support to enterprise clients for product-related issues
Respond to customer inquiries via email and phone promptly and professionally
Host online troubleshooting and investigation sessions on customer production environments
Collect and document all necessary problem details to drive effective resolution
Successfully reproduce customer-reported issues in controlled test environments for root cause analysis
Develop custom utilities, workarounds, and new solutions to resolve critical issues and improve product functionality
Implement fixes for defects identified during troubleshooting or reported by customers
Assist Product and Development teams with performance analysis, functional testing, and validation during release cycles (service packs, hotfixes, etc.)
Partner with Product Implementation and Development teams to address complex issues and ensure smooth product delivery
Collaborate virtually with other Product Operations staff to ensure seamless teamwork and knowledge sharing
Provide mentorship and task guidance to Product Support and Product Operations teams
Deliver a consistent, responsive, and positive customer experience in every interaction
Complete all responsibilities as outlined in the annual performance review and/or goal setting
Complete all special projects and other duties as assigned
Must be able to perform duties with or without reasonable accommodation
Qualification
Required
Bachelor's degree or foreign degree equivalent in Computer Science, Computer Engineering, Information Technology, or related technical field
5 years of progressive, post baccalaureate experience in product support or implementation in the healthcare industry
8 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL
8 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: COM, VB, Jscript, Java, Perl, C# or VB.Net
8 years of experience working with EDI and EDI systems, knowledge of HIPAA and Enrollment Management within Healthcare domain
8 years of experience working with HTML/XML
6 years of experience working with code, such as code debugging, analyzing defects within code
2+ years of hands-on experience with Kubernetes and AWS, specifically in deploying and managing applications
Ability to multitask and prioritize projects to meet scheduled deadlines and tight turnaround times
Ability to work well independently or in a team environment
Communicating with others to exchange information
Assessing the accuracy, neatness and thoroughness of the work assigned
Remaining in a stationary position, often standing or sitting for prolonged periods
Repeating motions that may include the wrists, hands and/or fingers
Must be able to provide a dedicated, secure work area
Must be able to provide high-speed internet access / connectivity and office setup and maintenance
Must be able to perform duties with or without reasonable accommodation
Complete all responsibilities as outlined in the annual performance review and/or goal setting
Complete all special projects and other duties as assigned
Benefits
Medical
Dental
Vision
Disability
Life insurance coverage
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.
Company
Cotiviti
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.
5001-10000 employees
H1B Sponsorship
Cotiviti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (165)
2024 (118)
2023 (90)
2022 (102)
2021 (72)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
Adam Gilbert
Director, Interoperability Operations and Partnerships
Chris McIntyre
Sr. Program Manager, RQNC Operations
Recent News
2024-04-07
Company data provided by crunchbase