I-CAR · 16 hours ago
Senior Associate, Industry Technical Relations
Bay St Louis, MS
Full-time
Hybrid
Mid, Senior Level
3+ years expI-CAR is an organization focused on enhancing collision repair education and standards. The Senior Associate in Industry Technical Relations will assist in research, organization, and communication of technical procedures and best practices while developing materials for I-CAR and its partners.
Non ProfitEducationProperty & Casualty InsuranceAutomotiveInsuranceTraining
Responsibilities
Research and respond to technical inquiries using OEM and I-CAR best practices to ensure accuracy and minimize liability
Maintain the inquiry database, track follow-ups, and coordinate with subject-matter experts (SMEs) and authors to verify technical details
Create and maintain technical articles, videos, podcasts, and other media that communicate collision-repair information effectively
Manage web-based tools (basic HTML, Brightcove, Photoshop) and evaluate new platforms to improve technical content delivery
Coordinate distribution of technical information—updating OEM Restraint Systems Parts Replacement, Partial Part Replacement, Hybrid/Electric Vehicle Disable, Calibration Requirements, and other I-CAR matrices via FileMaker Pro
Monitor and update I-CAR Repairability Technical Support social media channels; log and track technical inquiries in the inquiry database
Provide SME assistance to OEMs, collision industry partners, and I-CAR staff; support Repairability Summits by researching content, attending meetings, and documenting discussions
Conduct research and testing to define collision-repair best practices; interpret information from worldwide industry sources to develop curriculum, contracts, and cooperative-agreement projects
Develop and maintain technical documentation (manuals, guides, checklists) to support I-CAR training materials
Serve as on-camera SME for in-house technical videos and photography, guiding demonstrations of repair procedures
Qualification
Required
Assists in research, organization, and communication of technical procedures, best practices, and related publications to I-CAR associates and inter-industry representatives
Researches and helps develop technical procedures, publications, and course material for I-CAR, OEMs, equipment makers, and product manufacturers
Organizes material and completes writing assignments according to order, clarity, conciseness, style, and terminology standards
Provides daily direction and collaborates on project priorities
Supports in developing research, testing, and product specifications
Assists with high-level planning and ensures alignment with I-CAR's strategic initiatives
Participates in research and testing activities to establish collision-repair best practices
Obtains and interprets information from global collision industry sources to inform the development of materials and videos for I-CAR
Provides technical support and acts as on-camera talent for video and photography of repair procedures and processes
Research and respond to technical inquiries using OEM and I-CAR best practices to ensure accuracy and minimize liability
Maintain the inquiry database, track follow-ups, and coordinate with subject-matter experts (SMEs) and authors to verify technical details
Create and maintain technical articles, videos, podcasts, and other media that communicate collision-repair information effectively
Manage web-based tools (basic HTML, Brightcove, Photoshop) and evaluate new platforms to improve technical content delivery
Coordinate distribution of technical information—updating OEM Restraint Systems Parts Replacement, Partial Part Replacement, Hybrid/Electric Vehicle Disable, Calibration Requirements, and other I-CAR matrices via FileMaker Pro
Monitor and update I-CAR Repairability Technical Support social media channels; log and track technical inquiries in the inquiry database
Provide SME assistance to OEMs, collision industry partners, and I-CAR staff; support Repairability Summits by researching content, attending meetings, and documenting discussions
Conduct research and testing to define collision-repair best practices; interpret information from worldwide industry sources to develop curriculum, contracts, and cooperative-agreement projects
Develop and maintain technical documentation (manuals, guides, checklists) to support I-CAR training materials
Serve as on-camera SME for in-house technical videos and photography, guiding demonstrations of repair procedures
Strong analytical mindset; able to dissect complex collision-repair challenges and propose clear solutions
Exceptional ability to present technical information concisely and clearly, tailored for instructors, associates, and OEM partners
Proactively identifies stakeholder needs; adept at fostering positive relationships with internal teams, instructors, and industry contacts
Proficient with FileMaker Pro (or similar databases), basic HTML/CMS, and content-management workflows; identifies and implements process improvements
Self-starter who anticipates needs, adapts to evolving industry requirements, and remains flexible under changing priorities
Collaborative approach; attentive listener who integrates cross-functional feedback to deliver quality technical materials
Highly organized; effectively manages multiple projects, deadlines, and data updates
Associate's degree (A.A.) or certificate in collision repair, vocational education, or a related field
3–5 years of experience in the collision industry with demonstrable knowledge of OEM repair procedures and industry best practices
Preferred
Associate's degree (A.A.) or certificate in collision repair, vocational education, or a related field (preferred)
3–5 years of experience in the collision industry with demonstrable knowledge of OEM repair procedures and industry best practices (preferred)
Benefits
Medical, dental, and vision insurance
401(k) retirement plan with company match
Company-paid life and disability insurance
Employee Assistance Program (EAP)
Remote and hybrid work opportunities
Flexible Fridays program
Half days before holidays
Four weeks of PTO, plus paid holidays
Leadership development programs
Access to LinkedIn Learning and professional training
Opportunities to attend industry events and conferences
Mission-driven work with a focus on innovation and education
Team-building activities and company events
Volunteer opportunities to give back to the community
Company
I-CAR
I-CAR provides educational and technical training programs for the automotive collision, insurance and OEM sectors.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John S. Van Alstyne
CEO & President
Edward Hinojos
AUTOMOTIVE INSTRUCTOR
Recent News
2025-11-11
2025-10-15
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