Signant Health · 8 hours ago
Customer Operations Coordinator - Operations
United States
Full-time
Remote
Entry, Mid Level
2+ years expSignant Health is a global evidence generation company that supports clinical trials through smart technology and operational support. The Customer Operations Coordinator will drive operational excellence by optimizing supply chain processes, coordinating project logistics, and enhancing team performance to improve customer satisfaction.
AnalyticsHealth CareSoftwareSupply Chain Management
Responsibilities
Lead systematic analysis of supply chain workflows using Lean, Six Sigma, or quality engineering methodologies to identify inefficiencies, eliminate waste, and standardize processes across the operations team
Implement process improvements and drive operational excellence initiatives that enhance forecasting accuracy, reduce cycle times, improve data quality, and increase customer satisfaction
Create process documentation, standard operating procedures, and training materials to scale improvements across the team
Coordinate supply chain operations for single projects or across a portfolio of multiple concurrent projects, leading order placement activities to ensure accuracy in order specifications, creating precise shipment orders with clear operational instructions to warehouse teams, and identifying cross-project dependencies, synergies, and opportunities for operational efficiency
Collaborate with project managers to review supply needs for projects, forecast requirements, monitor inventory levels, and ensure adequate stock is available and positioned in the right warehouse locations per project needs
Develop and maintain shipment-specific internal and external export/import documentation in compliance with country-specific regulations and customs requirements
Partner with Import/Export Specialist and third-party logistics providers to coordinate shipment arrangements, track deliveries, and resolve issues
Provide timely, detailed updates to project teams, customers, and external stakeholders regarding shipment status, logistics timelines, supply availability, and country-specific import/export requirements
Participate in project kick-off meetings and customer calls to establish supply chain operational requirements, supply forecasting parameters, and maintain proactive stakeholder communication throughout project lifecycle
Lead root cause analysis of operational errors, manage complex investigations and escalations, and drive continuous improvement initiatives to enhance supply chain performance, forecasting accuracy, and customer satisfaction
Mentor and train supply chain team members on operational processes, forecasting methodologies, best practices, and compliance requirements
Qualification
Required
Drives operational excellence and continuous improvement across a portfolio of clinical trial projects by identifying inefficiencies, standardizing processes, and implementing solutions that enhance team performance
Coordinates supply chain operations for electronic devices and project supplies while applying structured problem-solving methodologies to optimize workflows, reduce errors, and improve customer satisfaction
Partners with logistics specialists and import/export teams to ensure compliance while focusing on process optimization, root cause analysis, and measurable performance improvements across the supply chain operations team
Lead systematic analysis of supply chain workflows using Lean, Six Sigma, or quality engineering methodologies to identify inefficiencies, eliminate waste, and standardize processes across the operations team
Implement process improvements and drive operational excellence initiatives that enhance forecasting accuracy, reduce cycle times, improve data quality, and increase customer satisfaction
Create process documentation, standard operating procedures, and training materials to scale improvements across the team
Coordinate supply chain operations for single projects or across a portfolio of multiple concurrent projects, leading order placement activities to ensure accuracy in order specifications
Create precise shipment orders with clear operational instructions to warehouse teams, and identifying cross-project dependencies, synergies, and opportunities for operational efficiency
Collaborate with project managers to review supply needs for projects, forecast requirements, monitor inventory levels, and ensure adequate stock is available and positioned in the right warehouse locations per project needs
Develop and maintain shipment-specific internal and external export/import documentation in compliance with country-specific regulations and customs requirements
Partner with Import/Export Specialist and third-party logistics providers to coordinate shipment arrangements, track deliveries, and resolve issues
Support documentation requirements by providing clear operational information to compliance specialists
Provide timely, detailed updates to project teams, customers, and external stakeholders regarding shipment status, logistics timelines, supply availability, and country-specific import/export requirements
Participate in project kick-off meetings and customer calls to establish supply chain operational requirements, supply forecasting parameters, and maintain proactive stakeholder communication throughout project lifecycle
Lead root cause analysis of operational errors, manage complex investigations and escalations, and drive continuous improvement initiatives to enhance supply chain performance, forecasting accuracy, and customer satisfaction
Mentor and train supply chain team members on operational processes, forecasting methodologies, best practices, and compliance requirements
Independently manages stakeholder expectations for device and supply shipments across multiple complex projects
Provides expert guidance to project teams on supply chain best practices, process standards, and operational requirements
Drives operational efficiency and customer satisfaction through proactive problem-solving, accurate forecasting, and strategic coordination
Acts as trusted advisor to Project Managers and customers on all supply chain, logistics, and inventory planning matters
Contributes to financial accountability by implementing best practices in supply forecasting, order management, and shipment processes
Demonstrates thought leadership to enhance operational excellence and influence supply chain strategy
Preferred
Strong project coordination and portfolio management skills with proven ability to manage multiple concurrent projects
Demonstrated ability in supply forecasting, demand planning, and inventory management
Exceptional written and verbal communication skills for effective stakeholder engagement at all levels
Advanced organizational and prioritization skills with ability to manage competing demands strategically
Proficiency in order management systems and supply planning tools with high attention to detail and data accuracy
Ability to build effective relationships across all organizational levels and with external partners
Understanding of clinical trials and/or pharmaceutical industry operations and regulatory environment
Strong analytical skills with ability to interpret project requirements and translate into supply chain plans
Team-oriented mindset with proactive, solutions-focused approach to problem-solving
Minimum education: GCSE (UK), High School Diploma (US), or country equivalent
Company
Signant Health
Signant Health focuses on software solutions for remote and site-based eCOA, eConsent, IRT, supply chain management, and data analytics. It is a sub-organization of Genstar Capital.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-07-17Private Equity
Leadership Team
Roger Smith
Chief Executive Officer
Graciela Racaro
Chief Operating Officer
Recent News
2025-12-22
Company data provided by crunchbase