Cleco · 21 hours ago
Customer Billing QA Advisor
Pineville, LA
Full-time
Onsite
Mid Level
3+ years expCleco is committed to powering a cleaner, smarter future for Louisiana through innovative energy solutions. The Customer Billing QA Advisor is responsible for investigating and remediating process inefficiencies in customer billing, while supporting teams in identifying and resolving potential errors that may impact customer experience.
RetailEnergyIndustrialElectrical Distribution
Responsibilities
Support Customer Experience management, with audit activities including risk assessments, mediation steps, control adherence exercises, etc and coordinate with Internal Audit, Regulatory, and Corporate Controls departments
Performs in-depth quality control analysis on billing, credit, metering, permitting, and other customer facing processes to ensure that system accuracy and data integrity is within expectations for final output to customer. This output includes the customer’s bill, rates associated, and credits along with many other processes used by the customer experience teams
Performs random quality assurance assessments on the final output to customers to ensure that data being ingested, calculations performed, system processes taken, and final presentation of data is all in alignment with expected results and there are no discrepancies between the two
Perform as well as assist in the development of QA monitoring applications or processes to ensure that quality issues are identified and acted upon swiftly. After identifying issues and/or quality gaps in the systems/processes, develop remediation plans and proactive tooling
Evaluate and ensure that current processes and systems are designed as such to meet all regulatory, financial, and controls driven requirements for the department to maintain SOX adherence. Possess a deep understanding of the SOX controls and their placement in the Customer Experience processes. Work to ensure that Controls are met and the necessary KPI’s are in place to measure success
Conduct special reviews, lead projects and investigations as requested by the Director, Managers, or Audit teams
Assist in the drafting and design of documentation required for issue identification, impact analysis, remediation plans, and other supporting information as part of an audit or compliance process
Contribute innovative ideas and collaborate with department managers to develop and drive continuous improvement of service delivery and processes; identify and recommend opportunities for automation or technology enhancements
Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence
Qualification
Required
Bachelor's degree in Business Management, Information Systems, Finance, Accounting or related field
3-5+ years of related experience
Experience with Microsoft tools and applications required
Knowledge of leading practices in Process improvement and Technical investigation
Strong data analytic skills
Strong, problem-solving, planning, and project management skills
Willingness and ability to learn new technologies on the job
Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner
Strong customer focus and employee experience mindset
Step progression levels based on skill proficiency and scope of job
Preferred
Experience with financial systems/SAP preferred
Company
Cleco
At Cleco, we consider it an honor to provide the next generation with the resources they need for personal and professional success through sustainable, clean and safe energy solutions.
1001-5000 employees
H1B Sponsorship
Cleco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (3)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$175M2024-11-25Post Ipo Debt· $175M
2014-10-20Acquired
1981-11-06IPO
Leadership Team
Jeremy Kliebert
Vice President, Corporate Development, Deputy General Counsel and Chief Compliance Officer
Brittany Trahan
HR Business Partner
Recent News
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