Northrim Bank, Member FDIC · 2 days ago
EB Customer Support Assistant Manager - Electronic Banking
Anchorage, AK
Full-time
Onsite
Senior Level
6+ years expNorthrim Bank is committed to being Alaska’s premier bank and employer of choice, seeking an EB Customer Support Assistant Manager to lead their electronic banking operations. The role involves managing daily activities, coaching team members, driving innovation in service delivery, and resolving complex customer issues.
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Responsibilities
Help manage and support daily electronic banking activities, ensuring our call center and commercial support operations run like clockwork
Be the escalation point for complex customer issues, and help your team resolve them efficiently
Provide mentorship, training, and performance feedback to ensure your team shines
Be a part of the hiring and onboarding process, and help cultivate a culture of continuous improvement
Oversee customer onboarding and implementation activities
Coordinate across departments to ensure a seamless delivery of electronic banking and treasury services
Your expertise will be key in resolving the most complex challenges, making you a hero in the eyes of both your team and our customers
Keep an eye on performance metrics, identify opportunities for improvement, and make data-driven recommendations to improve processes and service delivery
Qualification
Required
6+ years of experience in the financial industry, including 5 years in electronic banking or deposit operations
Supervisory experience is a bonus!
Excellent communication skills, both written and verbal
Comfortable with MS Office (Excel, PowerPoint, Word)
Good handle on core banking systems and software
A high school diploma is a must
In-depth knowledge of consumer, small business, commercial, and treasury banking products and services
Ability to inspire and motivate a team
Preferred
Bachelor's degree in a related field
Benefits
Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
Paid Time Off to include select paid holidays
Retirement Benefits with generous 401K match
Paid Parental Leave
Education Assistance
Employee Assistance Program
Employee Wellness Program
Company
Northrim Bank, Member FDIC
Northrim Bank is a full-service community bank headquartered in Alaska.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$60M2025-11-26Post Ipo Debt· $60M
2020-12-30IPO
Leadership Team
Jed Ballard
EVP, CFO
Jason Criqui
Chief Lending Officer
Recent News
legacy.thefly.com
2026-01-23
2025-12-05
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