Customer Content Specialist jobs in United States
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Cision · 1 day ago

Customer Content Specialist

positionGreater Cleveland
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. The Customer Content Specialist will work directly with clients to ensure their press releases reach the desired audience, acting as a product expert and strategist while providing recommendations on content best practices to enhance engagement and visibility.

Social MediaDigital MediaSoftwareMarketingPublic RelationsSocial Media ManagementSocial Media Marketing
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H1B Sponsor Likelynote

Responsibilities

Work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives
Act as the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs
Offer recommendations on content best practices to help increase engagement and visibility

Qualification

Content creationCustomer serviceSEO knowledgePowerPoint expertiseCanva proficiencyPublic speakingTeam playerSelf-driven

Required

Team player who is self-driven to exceed core metrics and department goals
Someone looking to work collaboratively with others within a hybrid work setting
An individual with a passion for customer service who finds fulfillment in helping others
A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
1+ years of experience in content creation, customer service, or related field required
BA degree in a communication-related field required
Overtime and holiday coverage may be required based on business needs

Preferred

Knowledge of SEO and content best practices desired
Expertise in PowerPoint, Canva, and public speaking a plus

Benefits

Hybrid work model based on performance and career progression
Introductory training program for our proprietary systems
Opportunities for career progression and advancement
Flexible Time Off

Company

Cision

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Cision is a global media intelligence company that offers PR and social software as well as analytics.
dateFounded in 1867
location
Chicago, Illinois, USA
people-size1001-5000 employees
web-link
http://cision.com

H1B Sponsorship

Cision has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (4)
2022 (7)
2021 (2)

Funding

Current Stage
Public Company
Total Funding
$442M
2025-04-14Debt Financing· $250M
2019-10-22Acquired
2018-09-12Post Ipo Secondary· $192M

Leadership Team

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Nicole Guillot
Advisor to the CEO
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Paul Dumas
Chief Human Resources Officer
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Recent News

Canada NewsWire
Cision Unveils "Inside PR 2026": The Definitive Report on PR Trends, AI Adoption, and the Future of Communications Français
2026-01-06
Small Business Trends
Cision Acquires Trajaan to Enhance AI-Driven Consumer Insights
2025-12-25
Pulse 2.0
Cision Acquires Trajaan To Expand AI-Based Search Intelligence Across Its Platforms
2025-12-14
Company data provided by crunchbase