BlueGrace Logistics · 12 hours ago
Parcel Operations Coordinator
United States
Full-time
Remote
Senior Level
5+ years expBlueGrace Logistics is a company focused on managed logistics solutions, and they are seeking a Parcel Operations Coordinator. This role is responsible for executing and scaling the BG Parcel Services program, managing onboarding, billing operations, and ensuring operational accuracy and customer adoption.
Freight ServiceLogisticsSupply Chain Management
Responsibilities
Own onboarding execution from kickoff to go-live, including intake of the Sales handoff, requirements capture, readiness validation, and go-live coordination
Partner with Sales on the transition from sales process to onboarding execution; participate in customer calls as needed to clarify workflows, data sources, and implementation constraints
Maintain onboarding trackers, status updates, risks, and next steps; drive follow-ups to keep work unblocked
Coordinate internal stakeholders (Sales, Finance, Implementation, IT/BA, Product/Analytics) to deliver a clean, repeatable onboarding experience
Translate Sales handoff details and/or customer working sessions into implementation requirements (files, mapping, credentials, configurations, reporting), and drive those requirements through internal teams to completion
Document requirements and scope for integrations and operational setup; escalate risks and gaps early
Support test/validation cycles for rating, labeling, and billing data flows; confirm go-live criteria are met
Coordinate with external tech partners to ensure requirements, file delivery, and billing readiness standards are met
Support pricing analysis and proposal buildouts (zones, services, DIM impacts, fuel, accessorials) using BG tools and templates
Assist with customer contract exhibits and operational requirements by translating contract language into executable onboarding tasks
Maintain and improve internal pricing and onboarding tools/templates to reduce cycle time and errors
Deliver onboarding trainings and product/process demos for customer stakeholders and internal teams
Create and maintain enablement assets (SOPs, checklists, job aids) to reduce tribal knowledge and support scale
Support Sales execution with operational clarity on what is required to go live and what timelines are realistic
Own weekly customer billing operations end-to-end for BG Parcel Services, coordinating inputs, validation, issue resolution, and on-time delivery in partnership with Finance and other internal teams
Define, manage, and continuously improve billing readiness checks (file formats, GL coding requirements, data validation, discrepancy investigation, and documentation)
Serve as the operational owner for recurring billing issues, driving root-cause fixes across teams and preventing repeat defects
Build repeatable SOPs, templates, and controls so billing and onboarding do not depend on tribal knowledge
Track and report operational KPIs (days-to-live, onboarding backlog, billing issue cycle time, adoption milestones)
Identify root causes of recurring issues and implement process improvements that reduce manual effort
Prepare periodic summaries for senior management on onboarding progress, operational performance, and key risks (not the primary focus of the role)
Support program documentation and change management as BG Parcel Services evolves
Qualification
Required
Bachelor's degree in business, supply chain, logistics, analytics, or related field (or equivalent experience)
5+ years of experience in small parcel operations, parcel technology/audit, 3PL parcel, carrier operations, or similar roles
Strong working knowledge of small parcel rating and invoicing concepts (zones, DIM, fuel, accessorials, earned discounts)
Advanced Excel skills and comfort working with messy operational data; ability to summarize insights clearly
Proven ability to translate handoffs and customer conversations into clear requirements and action plans
Strong organization and follow-through; ability to manage multiple onboarding streams simultaneously
Preferred
Experience supporting parcel onboarding implementations, integrations, file mapping, or operational configuration
Familiarity with TMS / parcel audit platforms, rating engines, and shipping/label workflows
Experience with Salesforce, Power BI/Tableau, Power Query, or similar tools
Comfort working cross-functionally with IT, Finance, and Operations in a fast-moving environment
Company
BlueGrace Logistics
BlueGrace® helps businesses better understand and optimize their transportation programs by combining smarter analytics with advanced technology, committed service and innovative freight programs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$255MKey Investors
Warburg Pincus
2016-08-09Private Equity· $255M
Leadership Team
Bobby Harris
Founder, President, and CEO
Mike Meier
Chief Financial Officer
Recent News
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2025-12-12
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