City of Manchester, NH · 23 hours ago
CUSTOMER SERVICE REPRESENTATIVE III - PLANNING
Manchester, NH
Full-time
Onsite
Mid Level
$24/hr - $34/hr
3+ years expCity of Manchester, NH is seeking a Customer Service Representative III to perform high-level clerical and information dissemination services for employees and visitors within City government. The role involves serving as a central communication point, supervising office personnel, and handling a variety of customer service tasks.
Non ProfitGovernmentHealthcareInformation TechnologyMarketingHealth CareInformation ServicesPublic Relations
Responsibilities
Answers department telephone calls and radio communications, receives and greets visitors to the department, and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel
Answers customer questions requiring detailed programmatic knowledge of Departmental operations
Greets visitors to the city, answers programmatic questions, distributes literature on local government activities and/or refers individuals to designated City personnel, other City departments, or outside agencies as necessary
Develops and maintains thorough understanding of departmental organization and operations in order to independently provide service to the public and complete complex and/or specialized tasks, which may include Zoning, Planning, Code Enforcement, and similar processes
Schedules appointments, reservations, and other calendar items
Supervises, trains, evaluates, and coordinates the work of other designated office personnel
Follows up on complaints from customers involving processing of complaints and gathering information from several Departmental and/or intra-Department sources
Compiles and archives key information on Department and/or City operations as necessary
Prepares correspondence, lists, and other documents on computer
Gathers, assembles, updates, distributes, creates, and/or files a variety of information, forms, records, and data as requested
Receives cash, checks, and credit card payments for designated items, makes appropriate change, and reconciles cash drawers
Processes applications, permits, licenses, or related documents, including bonds and certificates of insurance, and schedules inspections as necessary
Dispatches information to key Departmental personnel as necessary
Distributes incoming mail to all appropriate City departments
Attends board meetings, takes notes and prepares minutes
Provides guidance and demonstrations to new employees in similar positions
Keeps supervisors informed of work progress, issues, and potential solutions
Attends meetings and training to stay current on relevant practices and developments
Responds to citizen inquiries courteously and promptly
Coordinates regularly with others to enhance interdepartmental efficiency
Performs additional duties as required by the classification
Qualification
Required
Graduation from High School or possession of a GED
Three to five years of experience in general office operations
Thorough knowledge of current practices and procedures involved in customer service delivery
Thorough knowledge of modern office procedures, practices, and equipment
Thorough knowledge of modern office filing systems and procedures
Thorough knowledge of the function of services within the public sector, preferably within a municipality
Ability to deal with a wide range of persons, including situations in which individuals may be upset over some issue involved with City activities and policies
Ability to quickly learn the core area of knowledge of Departmental operations
Ability to train, supervise, and evaluate the work of others
Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language
Ability to understand and follow oral and/or written policies, procedures, and instructions
Ability to prepare and present accurate and reliable reports containing findings and recommendations
Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks
Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions
Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology
Integrity, ingenuity, and inventiveness in the performance of assigned tasks
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively
Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review a wide variety of materials in electronic or hardcopy formats
Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a personal computer, telephone, and related equipment
Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to turn, reach and grasp repetitively
Sufficient strength and endurance, with or without reasonable accommodation to lift, carry and move objects, through a full range of motion, up to 10 pounds occasionally, 5 pounds frequently and 2 pounds consistently
Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to function within the general office environment
Benefits
Comprehensive benefits package
Company
City of Manchester, NH
View current job openings for the City of Manchester at: www.manchesternh.gov/jobs At the City of Manchester, we are committed to our core values of SERVICE, PRIDE, INTEGRITY, RESPECT, INITIATIVE, and TEAMWORK.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
businessweekly.co.uk
2025-06-11
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