Wells Fargo · 14 hours ago
Global Operations Business Resiliency & Incident Leader
CHARLOTTE, NC
Full-time
Hybrid
Senior Level, Lead/Staff
$185K/yr - $300K/yr
8+ years expWells Fargo is seeking a highly strategic and influential Global Operations Business Resiliency & Incident Leader to lead enterprise-wide continuity, incident response, and operational recovery strategies across Global Operations. This senior leader will serve as a trusted advisor to executive leadership, providing strategic oversight, governance, and hands-on direction during operational disruptions.
FinanceBankingFinTechPaymentsProperty & Casualty InsuranceFinancial ServicesInsurance
No H1B
Responsibilities
Own and govern all Global Operations resiliency programs, ensuring business continuity, crisis response, and incident management activities are executed in full alignment with enterprise policies, standards, and regulatory expectations
Oversee and manage all resiliency‑related incidents—external or internal—ensuring timely escalation, coordinated response, and effective mitigation of disruptions with potential impacts to customers, financial obligations, market commitments, regulatory requirements, and organizational reputation
Provide direct and indirect leadership to Resiliency Leads, Resiliency Officers, Business Resiliency Managers, Coordinators, and SMEs across all operational areas to ensure business continuity plans (BCPs) are accurate, executable, and capable of sustaining operational performance during disruptions
Lead Global Operations critical incident response, including real-time incident triage, mitigation strategy evaluation, decision recommendations, and post‑incident analysis. Deliver after‑action reporting inclusive of qualitative and quantitative impact assessments (client impact, financial exposure, regulatory implications, SLA breaches)
Serve as primary senior representative for enterprise-wide resiliency initiatives, ensuring Global Operations is appropriately represented in resiliency forums, enterprise testing exercises, I&P facility events, and data center failover tests. Direct operational readiness, lead test calls, validate business impacts, and report on issues related to invocation and recovery validation
Ensure Global Operations compliance with enterprise resiliency policies, including Enterprise Business Resiliency, Critical Products, and Interagency White Paper (IWP) requirements. Review data submissions and changes in the enterprise resiliency system of record, approve updates, and confirm alignment with policy and governance expectations
Drive executive engagement and accountability by ensuring senior operations leaders understand their disruption risks, validate recovery strategies, and maintain appropriate oversight of assets critical to operational continuity
Lead and develop a high‑performing resiliency team responsible for comprehensive continuity planning, exercising, governance, and ongoing maintenance of operational resiliency. Oversee adherence to Enterprise Business Resiliency (EBR), Resolution and Recovery Program (RRP), Interagency White Paper (IWP), while proactively identifying and escalating resiliency risks across Global Operations
Qualification
Required
8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience
Preferred
4+ years directly managing both managers and individual contributors, including coaching, performance management, career development planning, and building high‑performing teams
Extensive experience in Enterprise Business Resiliency & Incident Management, with a proven ability to lead, coordinate, and resolve complex technical and operational incidents in high‑pressure environments
Strong operations background with expertise in workflow optimization, root‑cause analysis, service restoration, and continuous improvement
Demonstrated accountability for managing enterprise resiliency programs and ensuring strict adherence to all applicable policies and standards
Extensive experience leading complex, enterprise-impacting incident management activities with precision, urgency, and executive-level communication
Proven ability to oversee the development and execution of effective Business Continuity Plan and resiliency testing programs
Strong capability to coordinate cross-functional resiliency efforts at the enterprise level, including validation exercises and operational readiness assessments
Experience assessing resiliency risks, defining recovery strategies, and ensuring operational preparedness for all critical processes
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-02-09
2026-02-07
2026-02-06
Company data provided by crunchbase