City of Pharr, TX · 7 hours ago
Support Analyst
Pharr,TX,US
Full-time
Onsite
New Grad, Entry Level
$36K/yr - $36K/yrThe City of Pharr is seeking a Full-Time Support Analyst to join their customer-focused team aimed at enhancing city services. This role involves providing technical support to end-users, troubleshooting issues with computer systems and applications, and training users on software applications to improve their technical capabilities.
Government Administration
Responsibilities
Identifying, troubleshooting, and resolving issues faced by users of various applications and desktop systems
Providing top-notch technical support to end-users for both computer hardware and software
Troubleshooting local computer problems and installing, testing, and resolving issues with computer systems, mobile devices, cameras, and laptops
Training users on diverse software applications and network-related procedures
Qualification
Required
Knowledge of managing and monitoring local and wide area networks
Knowledge of troubleshooting computer systems
Knowledge of work order tracking computer systems
Knowledge of network diagnostic tools
Capable of working in a fast-paced environment and effectively manage tasks/projects
Proficient in computer software such as Microsoft Word, PowerPoint and Excel
Must be customer-service oriented, always have a customer friendly attitude and professional appearance
Skill in effectively using job related networking equipment
Skill in effectively using job related diagnostic equipment
Benefits
Medical
Dental
Vision
Paid Time Off
Retirement
Company
City of Pharr, TX
Mission Statement: Provide an environment that promotes excellent customer service, invests in staff development, and is fiscally responsible and transparent.
Founded in 1909
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase