ERMCO-ECI · 12 hours ago
Senior IT Support Specialist
Dyersburg, TN
Full-time
Onsite
Mid, Senior Level
4+ years expERMCO is a leading U.S. manufacturer of distribution transformers and engineered electrical solutions. The Senior IT Support Specialist plays a pivotal role in ensuring the stability, security, and performance of ERMCO’s IT infrastructure by providing advanced technical support and mentoring junior staff.
IndustrialManufacturingElectrical DistributionMachinery Manufacturing
Responsibilities
Serve as an escalation point for complex technical issues across hardware, software, and network systems
Lead troubleshooting efforts and root cause analysis for recurring or high-impact incidents
Mentor and guide junior IT support staff, fostering skill development and knowledge sharing
Collaborate with infrastructure and cybersecurity teams to ensure alignment with ERMCO’s technology standards and security posture
Manage and optimize help desk workflows, documentation, and reporting
Support and maintain enterprise-level systems including Windows OS, Microsoft 365, and endpoint management tools
Assist in the deployment and support of Nutanix-based infrastructure and Hycu backup solutions
Participate in IT projects, including system upgrades, migrations, and rollouts
Develop and maintain technical documentation, SOPs, and user guides
Ensure compliance with IT policies, procedures, and security standards
Provide input into technology selection and process improvement initiatives
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent experience
4–6 years of experience in IT support or systems administration, with increasing responsibility
Advanced troubleshooting skills across operating systems, applications, and network environments
Experience with Nutanix, Hycu, Microsoft 365, Active Directory, and endpoint management platforms
Strong understanding of networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN)
Familiarity with ITIL practices and help desk management systems
Excellent communication and customer service skills
Ability to lead initiatives and work independently or collaboratively
Strong documentation habits and attention to detail
Preferred
Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or equivalent are preferred
Company
ERMCO-ECI
ERMCO (Electric Research and Manufacturing Cooperative, Inc.) is headquartered in Dyersburg, Tennessee.
1001-5000 employees
H1B Sponsorship
ERMCO-ECI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$16.84MKey Investors
U.S. Department of Energy Office of ElectricityRural Development Partners
2024-12-03Grant· $1.84M
2024-10-17Grant· $15M
Leadership Team
T
Tim Mills
President and CEO
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
2024-10-17
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