NextGen | GTA: A Kelly Telecom Company · 10 hours ago
Network Operations Center Technician
Canonsburg, PA
Contract
Hybrid
Mid Level
3+ years expNextGen | GTA is a telecom company seeking a Network Operations Center Technician to provide operational support within a 24x7x365 Network Operations Center. The role involves monitoring, troubleshooting, and escalating network issues to ensure performance and service availability while effectively communicating with customers.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Briana Sauer
Responsibilities
Serve as primary operational support for Small Cell networks, managing internal and customer-facing devices
Monitor network alarms, analyze issues, and take corrective action to restore service
Perform basic configuration and troubleshooting of DAS network alarms
Utilize monitoring systems and tools to remotely access network equipment and resolve alarms
Localize network issues to host or remote equipment using provided diagnostic tools
Engage field operations and Tier 2 support teams for complex network equipment issues
Recognize patterns and correlations across multiple alarms or tickets to identify root causes and potential resolutions
Act as the first point of contact for large-scale outages and provide ongoing updates
Respond to client requests and proactively notify customers of network issues and business impacts
Review planned and unplanned changes to network infrastructure
Maintain internal communication with Fiber NOC teams regarding alarm status and resolution progress
Provide external communication to customers with timely updates on alarms, escalations, and outage status
Interface with field personnel to verify repairs, testing, and alarm resolution
Accurately document troubleshooting steps and resolutions in ticketing systems
Maintain a working knowledge of products, processes, and systems used within the SCN NOC
Qualification
Required
3–5 years of customer service and/or service dispatch experience
Knowledge of wireless telecommunications network management systems
Strong sense of personal accountability and ownership
Excellent customer service with strong analytical and problem-solving skills
Proficiency in Microsoft Office and ability to learn specialized system tools
Skilled in ticket creation and maintenance documentation
Ability to multitask effectively in a fast-paced environment
Detail-oriented with strong written and verbal communication skills
Self-motivated with the ability to make sound, time-sensitive decisions
Preferred
Fiber, DAS, and Small Cell experience preferred
Strong customer service and technical troubleshooting skills
Associate's degree or equivalent technical training in Electronics or Information Technology preferred
Telecommunications or wireless industry experience preferred
Knowledge of wireless communications is a plus
Company
NextGen | GTA: A Kelly Telecom Company
As part of KELLY’s SETT (Science, Engineering, Technology, and Telecom) Business Unit, we are committed to providing state-of-the-art digital infrastructure and telecom engineering solutions for legacy, 5G, and private networks.
501-1000 employees
H1B Sponsorship
NextGen | GTA: A Kelly Telecom Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (23)
2023 (19)
2022 (16)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Steven Edwards
Vice President, Chief Financial Officer
Rashid Iqbal
Executive Vice President & Chief Growth Officer
Company data provided by crunchbase