Scalence L.L.C. · 1 day ago
Systems Administrator Contractor
Cincinnati, OH
Full-time, Contract
Onsite
New Grad, Entry LevelScalence L.L.C. is a company focused on ensuring the availability and performance of business-critical applications. The role involves providing 24x7 monitoring, incident support, and automation to enhance operational efficiency.
Information Technology & Services
No H1B
Responsibilities
Monitor applications/infrastructure using Dynatrace, Grafana, and Azure Monitor; maintain dashboards, baselines, and alerts
Participate in incident triage and troubleshooting; escalate to the right teams/vendors using defined procedures
Support major incident response by joining bridge calls, capturing notes/timelines, and executing assigned actions under Incident Coordinator guidance
Create and update SOPs, knowledge articles, and known error content to improve L1 effectiveness
Help identify repetitive issues and contribute to scripts/runbooks (PowerShell/Python/Bash) to automate detection and remediation
Assist with operational reporting (e.g., MTTD/MTTR, tickets worked, change validations, major incidents) and continuous improvement actions
Provide scheduled coverage for 24x7x365 operations, including off-hours and holidays as needed
Qualification
Required
Experience with monitoring applications/infrastructure using Dynatrace, Grafana, and Azure Monitor
Ability to maintain dashboards, baselines, and alerts
Experience in incident triage and troubleshooting
Ability to escalate to the right teams/vendors using defined procedures
Experience supporting major incident response by joining bridge calls, capturing notes/timelines, and executing assigned actions under Incident Coordinator guidance
Ability to create and update SOPs, knowledge articles, and known error content
Experience in identifying repetitive issues and contributing to scripts/runbooks (PowerShell/Python/Bash) to automate detection and remediation
Ability to assist with operational reporting (e.g., MTTD/MTTR, tickets worked, change validations, major incidents) and continuous improvement actions
Willingness to provide scheduled coverage for 24x7x365 operations, including off-hours and holidays as needed
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase