Sharp Brains · 15 hours ago
Desktop Support Technician
Batesville, IN
Part-time
Onsite
New Grad, Entry Level
$24/hr - $24/hrSharp Brains is seeking a Desktop Support Technician to provide end-to-end technical support for desktop and laptop systems. The role involves troubleshooting hardware and software issues, managing device lifecycles, and ensuring compliance with IT policies while delivering both remote and deskside support.
Cloud ComputingConsultingHardwareInformation TechnologyData CenterNetwork Hardware
Hiring Manager
Muhammad Usman Khan
Responsibilities
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues
Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices
Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements
Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance
Administered approved software installations, updates, and security patching in coordination with IT policies
Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients
Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement
Offered VIP support and acted as the primary onsite contact during critical escalations or outages
Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance
Assisted with Active Directory tasks, basic user account management, and smart hands support
Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference
Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling
Followed ITIL practices for incident, problem, and service request management in corporate environments
Qualification
Required
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues
Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices
Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements
Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance
Administered approved software installations, updates, and security patching in coordination with IT policies
Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients
Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement
Offered VIP support and acted as the primary onsite contact during critical escalations or outages
Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance
Assisted with Active Directory tasks, basic user account management, and smart hands support
Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference
Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling
Followed ITIL practices for incident, problem, and service request management in corporate environments
Company
Sharp Brains
Sharp Brains is a IT technical support services provider.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase