The QTI Group · 12 hours ago
Print Production Coordinator
The QTI Group is partnering with a growing, employee-owned print and manufacturing company in Madison to hire a Print Production Coordinator. This role involves managing projects from estimate through delivery and acting as a key resource between customers, sales, and production teams.
Responsibilities
Serve as the primary point of contact for assigned customer accounts
Manage order entry, job check-in, specification confirmation, job tracking, and issue resolution
Prepare estimates for repeat jobs and create clear, accurate job plans for production
Process job change orders, purchase orders, and updates within the ERP system
Communicate with customers to confirm specifications, changes, and approvals
Review customer-supplied files and coordinate press checks as needed
Partner closely with sales, estimating, and production teams to ensure successful project execution
Recognize and support improvements to streamline workflow from customer service through production
Support project profitability and provide feedback related to assigned customer accounts
Support customer satisfaction, project profitability, and overall account success
Qualification
Required
5+ years of experience in customer service, estimating, planning, or project coordination is required
2-year degree or equivalent relevant experience is required
Experience working in ERP or job management systems; Pace or EFI systems are a plus
Strong attention to detail, organization, and problem-solving skills
Comfort managing multiple priorities in an email-heavy, deadline-driven environment
Ability to communicate effectively with customers and cross-functional teams
Preferred
At least 3 years of experience in printing or print finishing is strongly preferred