Visa · 11 hours ago
Senior Executive IT Support Analyst
San Francisco, CA
Full-time
Hybrid
Senior Level
$129K/yr - $207K/yr
5+ years expVisa is a world leader in payments technology, facilitating transactions globally. The Senior Executive IT Support Analyst provides high-touch technical support to Visa’s senior leadership, ensuring seamless technology experiences and operational excellence during critical executive activities.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Deliver high‑touch IT support to executives, ensuring rapid response and issue resolution for devices, applications, conferencing tools, security tools, and collaboration platforms
Support end‑user workstations (Windows/macOS), mobile devices, Teams Rooms, peripheral technologies, and core executive hardware with exceptional service quality
Provide on‑site, remote, and travel‑based support during critical executive activities including board sessions, leadership meetings, investor engagements, and global events
Partner closely with Events, Live Event Support, and AV Operations to ensure seamless support for high‑visibility executive meetings, hybrid sessions, and livestreams
Prepare technical setups, perform live support, rapidly troubleshoot issues, and coordinate technical recovery in fast‑paced event environments
Conduct advanced diagnostics across hardware, OS, networking, endpoint security tools, O365, collaboration platforms, and VPN
Perform root‑cause analysis, maintain device health, and execute proactive maintenance to reduce MTTR/MTTF
Drive improvements in operational KPIs including proactive fix rates, reliability, incident reduction, and executive satisfaction — aligned to Executive IT OKRs
Maintain documentation, process workflows, and executive playbooks contribute to service maturity initiatives
Collaborate with Engineering, Endpoint Management, Security, and Enterprise Support teams to enhance tooling and standards
Qualification
Required
5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience
Preferred
5+ years of hands‑on technical support experience in an enterprise environment
Demonstrated ability to support executives or high‑profile clients with discretion and professionalism
7–10 years of technical support experience in enterprise or executive‑support environments
Certifications: ITIL, Microsoft, Apple ACSP, AVIXA CTS, networking (CCNA or equivalent)
Experience supporting VP+ leaders or sensitive business operations
Ability to build trust, anticipate needs, and operate effectively in urgent or ambiguous scenarios
Strong proficiency with: Windows & macOS, Office 365, Teams, Outlook, OneDrive, Networking fundamentals (Wi‑Fi/VPN), Mobile device management (iOS/Android), Hardware deployment, imaging, and endpoint security, AV and video conferencing technologies
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
2026-02-09
2026-02-08
Financial Sector Technology
2026-02-07
Company data provided by crunchbase