The PENTA Building Group · 9 hours ago
Help Desk Support Engineer
Pasadena, CA
Full-time
Onsite
Mid Level
$65K/yr - $80K/yr
3+ years expThe PENTA Building Group is searching for a Help Desk Support Engineer to join their team in Pasadena, CA. This role involves managing daily IT support requests, setting up devices, and providing troubleshooting support for the Southern California region offices and construction jobsites.
Real Estate
Responsibilities
Providing daily IT support and troubleshooting for all corporate helpdesk items including, but not limited to, software, desktop hardware, network, and project related infrastructure for staff within all region offices and jobsites
Administering corporate iOS and Android devices (break\fix repair, MDM, etc.)
Providing end user software support related to Microsoft Office (O365), Viewpoint, Citrix, and other enterprise level applications. Learning and ultimately helping administer any new enterprise level applications as they are introduced within the environment
Updating\creating IT documentation and other administrative workloads related to PENTA equipment and systems
Performing physical cat-5\6 and fiber network and telephony wiring, especially relating to mobile jobsite trailers throughout the Southwest
Assisting with asset management and deployment of equipment and peripherals
Working with the rest of the IT team on new systems infrastructure projects as needed
Qualification
Required
3 years minimum of prior technical customer support experience, preferably in an IT support, help desk, or desktop support environment
An industry specific professional certification or equivalent college coursework, including but not limited to A+, Security+, etc., or are working toward completing one
Ability to travel within the Los Angeles and Orange Counties to our local construction projects as needed for jobsite IT support
Strong remote collaboration proficiency using tools such as Microsoft Teams, Zoom, etc
Strong troubleshooting skills to handle majority of the hands-on issues in the region
Self-reliance and strong initiative, as this position will be the local face of PENTA's IT department
The ability to learn on the fly, deal with ambiguity, manage multiple tasks, and find resolutions under tight deadlines in a fast-paced, high-pressure environment
An eagerness to learn additional IT skills in a very open and collaborative IT group
Strong verbal and written communication for both the users you support and your team
Experience with follow-up and monitoring of work to ensure quality standards and attention to detail
Company
The PENTA Building Group
The PENTA Building Group is a construction company offering construction management services.
201-500 employees
H1B Sponsorship
The PENTA Building Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (5)
2022 (6)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageRecent News
2025-07-10
Company data provided by crunchbase