American Cruise Lines · 1 day ago
IT Support Tech
Guilford, CT
Full-time
Onsite
New Grad, Entry LevelAmerican Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to their team. The IT Support Tech will provide daily technical support to shipboard and corporate staff by troubleshooting hardware, software, and network issues, while also assisting with system updates and help desk requests.
TravelSportsLeisureTourism
Responsibilities
Provide technical support for staff
Administration of Windows Active Directory on prem and Azure AD
Microsoft Exchange user administration
Installation, updates and troubleshooting of software on Windows-based computers
General technical support
Inventory and records maintenance
Technical support via Helpdesk ticketing system
Strong customer service orientation and ability to interact well with diverse end-users and technical staff are required
Individual must be detail-oriented and be able to independently resolve technology problems for staff
Monitoring the availability of the IT environment
Work with groups within IT Infrastructure resolving problems
Maintain company security utilizing security best practices
Maintain PCI compliance
Help provide "rotational, on-call" support for emergencies on the weekends
Qualification
Required
Knowledge of Windows operating systems, computer and peripheral hardware and software
Knowledge in help desk software methodology
Experience with Windows Desktop and Server operating systems
Active Directory: Add/Remove/Changes
Experience with Mobile OS's
Competent in remediation of Anti-virus incidents
Expertise in explaining technical issues and give instructions to troubleshoot system related issues
Updated with current industry trends and efficiency in working with them
Should possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically
Ability to work in a complex and mixed team environment
Ability to handle multiple tasks, set priorities, schedule, and meet deadlines
Preferred
VMware a plus
Linux a plus
RingCentral a plus
Networking/routing/vLANs a plus
PowerShell a plus
SonicWALL a plus
SAN (Unity/Storage Center/Equalogic)
Company
American Cruise Lines
American Cruise Lines is a cruise company.
Founded in 1991
501-1000 employees
H1B Sponsorship
American Cruise Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageRecent News
2025-11-01
Company data provided by crunchbase