Guidehouse · 3 days ago
BOSC Operations Support Specialist - Western Region
United States
Full-time
Remote
Mid, Senior Level
$74K/yr - $124K/yr
6+ years expGuidehouse is a leading consulting firm focused on business operations. They are seeking an Operations Support Specialist to develop and execute administrative and operational tasks to support the growth of the State and Local Government market, collaborating with various teams and enhancing service delivery.
ConsultingProfessional ServicesAdviceManagement Consulting
Responsibilities
Well versed in developing and sustaining effective relationships with senior management & identifying opportunities within the assigned market
Provide insights to enhance delivery models & outcomes to further the market's goals including lowering costs and improving outcomes
Provide proactive support on tracking project staffing and ensuring all staff are aligned to sufficient billable work
Build & maintain relationships with key stakeholders covering a range of internal Guidehouse business sectors (Operations, Finance, Timekeeping, Contracts)
Collaborate with implementation & business development teams to enhance service delivery, this includes tracking staff RFP support, maintaining site credentials, and completing RFP forms
Understand, meet, and exceed the assigned market's operational key performance indicators
Ability to review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to market and BOSC leadership
Continual improvement of market process flows to lower cost and improve outcomes
Support CE&I-Segment wide priorities as assigned
Interacting with market staff and vendors and/or subcontractors, answering questions, and resolving issues
Interacting with BOSC team, sharing best practices and attending weekly calls
Coordination of the assigned market's work and relationship with the India-based Custom Solutions Team, including coordination of contracting and task management
Provide project-specific support on invoicing, budget tracking, revenue forecasts, and project set up; and track time to projects on timesheets accordingly
Strong attention to details and accuracy, using problem-solving skills and analytical thinking
Ability to successfully prioritize and manage numerous tasks simultaneously
Excellent strategic planning, project management and implementation skills
Provide reports and statistical/analytical information for market leadership
Prepare, coordinate, and lead meetings as needed to support the assigned market
Identifies and addresses business needs; provides guidance and timely responses to questions and requests
Provides analysis and context for project performance management data
Attends and participates in relevant committees and task forces as assigned
Promote Guidehouse values, overall teamwork and a positive work environment
Performs all other job functions related to this job
Qualification
Required
Bachelor's degree and a minimum of 6-8+ years of prior relevant experience or an associate's degree and a minimum of 8-10+ years relevant experience (Relevant experience may be substituted for formal education or advanced degree)
Relevant experience coming from a healthcare provider, central office environment, or revenue cycle outsourcing company. Additional professional industries / services applicable
2+ years of experience as an operations specialist or in a similar role
Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products
Experience with leveraging Excel for reporting
Preferred
Excellent communication skills, both written and verbal
Project management and leadership experience
Ability to analyze and improve operational processes
Strong people management and organizational skills
Ability to work independently and prioritize tasks with minimal or no supervision
Strong problem-solving and time management skills
Skill in executing operational policy and procedures as identified by the assigned SLG market
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Strong analytical, evaluative, and objective critical thinking skills
Working knowledge and understanding of the principles and processes of computerized business and operating systems
Ability to gather data, compile information, and prepare reports
Skill in organizing resources and establishing priorities, flexible and adaptable as priorities shift frequently
Conflict resolution skills
Ability to initiate and follow through on projects
Strong attention to details and accuracy
Ability to understand and meet clients' needs and special requests
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Company
Guidehouse
Guidehouse offers consulting services for public and commercial markets with expertise in management, technology, and risk consulting.
10001+ employees
H1B Sponsorship
Guidehouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (20)
2023 (29)
2022 (49)
2021 (50)
2020 (59)
Funding
Current Stage
Late StageTotal Funding
$0.75MKey Investors
Mission Daybreak
2023-11-06Acquired
2023-02-16Grant· $0.75M
Leadership Team
Scott McIntyre
Chairman and CEO
Alicia Harkness
Partner
Recent News
PR Newswire
2026-02-03
Washington Technology
2026-01-16
Company data provided by crunchbase