Infojini Inc · 5 hours ago
Help Desk Specialist
Baltimore, MD
Full-time
Onsite
Entry Level
2+ years expInfojini Inc is committed to enhancing technological infrastructure and ensuring that systems meet the needs of citizens and employees. As an End User Support Specialist II, you will provide technical assistance and support to end-users, diagnosing and resolving hardware, software, and network issues while ensuring high-quality customer service.
Information Technology
Hiring Manager
Shefali Sharma
Responsibilities
Install, diagnose, repair, and maintain computer hardware, peripherals, and equipment
Troubleshoot problematic areas (in person or via communication channels like telephones or email) with accuracy and speed
Assist staff and stakeholders in resolving IT-related incidents and requests
Evaluate and test existing networks and systems
Perform regular maintenance to ensure all systems operate correctly
Ensure desktop computers seamlessly connect with various systems
Implement system upgrades to guarantee longevity
Resolve software issues related to the company
Keep computer inventory up to date
Maintain passwords, data integrity, and file system security
Monitor system configurations and functionality
Provide impeccable service to customers (both in person and over the phone)
Ensure customer satisfaction while addressing their needs
Organize training sessions for staff on new software and hardware usage
Assist in testing and deploying new applications and systems
Qualification
Required
Associate degree or equivalent
Two years of computer and customer support, applications analysis, and/or data security and testing experience
Verbal and written communication skills
Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers
Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations
Knowledge of current trends and developments in network-based communications systems
Knowledge of computer-based communications protocols
Skill in developing database queries and generating reports
Skill in installing, repairing, and troubleshooting network programs, hardware, and systems
Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design
Ability to analyze, apply logic and solve technology problems
Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users
Ability to design complex systems consisting of a wide variety of programs, procedures, and forms
Ability to schedule and perform preventative and corrective maintenance procedures and repairs
Ability to write detailed technical reports and analyses
Ability to develop a working knowledge of computer systems software and operating systems
Ability to develop systems software and systems software testing procedures
Preferred
Previous IT experience in government
Advanced technical credentials or certifications: ITIL Foundation v3 or higher, CompTIA A+, Microsoft Certified Desktop Support Technician, Certified HDI Desktop Support
Company
Infojini Inc
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises.
501-1000 employees
H1B Sponsorship
Infojini Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (11)
2022 (5)
2021 (10)
2020 (21)
Funding
Current Stage
Late StageRecent News
Baltimore Business Journal
2023-11-04
Company data provided by crunchbase