Heidi · 7 hours ago
Site Reliability Engineer
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
3+ years expHeidi is building an AI Care Partner to enhance continuous and human-centric healthcare. The Site Reliability Engineer will participate in incident response, improve operational reliability, and collaborate with engineers to enhance production readiness and reliability expectations.
Artificial Intelligence (AI)Business Process Automation (BPA)Health CareSoftware
Responsibilities
Participate in on-call and incident response: Respond to production incidents, contribute to service restoration, and support clear communication during incidents. Over time, take increasing responsibility for leading incidents end-to-end
Improve operational reliability: Identify recurring issues and reliability risks, and drive fixes through better alerting, automation, system changes, or process improvements
Own parts of the production environment: Operate and improve Kubernetes clusters, cloud infrastructure, and core platform services, with growing ownership as familiarity increases
Strengthen observability: Improve dashboards, alerts, logs, and traces so issues are detected earlier and diagnosed faster, with a strong focus on actionable signals
Reduce operational toil: Automate repetitive tasks, simplify runbooks, and improve tooling to make on-call and day-to-day operations easier and safer
Support safe change: Improve deployments, rollback mechanisms, and operational readiness to reduce the risk of incidents caused by change
Contribute to operational practices: Write and maintain runbooks, participate in blameless post-mortems, and help improve incident response processes over time
Collaborate closely with engineers: Work with product and feature teams to improve production readiness, service ownership, and reliability expectations
Qualification
Required
3–6+ years in SRE, DevOps, Platform, or operations-heavy engineering roles
Experience supporting production systems and participating in on-call rotations
Comfortable debugging live systems under pressure
Experience operating cloud infrastructure (AWS preferred)
Working knowledge of Kubernetes and containerised workloads
Infrastructure as Code experience (Terraform or similar)
Familiarity with monitoring and alerting tools (Datadog, Prometheus, etc)
Scripting or automation experience (Python, Bash, or similar)
Benefits
Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
Company
Heidi
Heidi is the AI Care Partner designed to expand clinical capacity by automating administrative work – documentation, form filling, and task management - so clinicians can focus on patients.
51-200 employees
H1B Sponsorship
Heidi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$91.55MKey Investors
Point72 VenturesGrow Digital Health Midlands AcceleratorHeadline
2025-10-06Series B· $65M
2025-05-13Non Equity Assistance
2025-03-03Series A· $16.6M
Leadership Team
Thomas Kelly
Co-Founder & CEO
Waleed Mussa
Co-Founder
Recent News
2025-12-26
Startup Daily
2025-12-24
HealthCareIT News
2025-12-10
Company data provided by crunchbase