Cognizant · 18 hours ago
Desktop Engineer
New Brunswick, NJ
Full-time
Onsite
Mid, Senior Level
$50K/yr - $60K/yr
5+ years expCognizant is a leading technology company seeking a Desktop Engineer to ensure seamless daily operations across desktop, infrastructure, manufacturing, and lab environments. The role involves providing advanced desktop support, maintaining specialized equipment, and collaborating with cross-functional teams to enhance system reliability and user productivity.
IndustrialConsultingSoftwareInformation TechnologyIndustrial AutomationSoftware Engineering
No H1B
Responsibilities
Provide advanced desktop and VIP support for on‑site and remote users, ensuring quick resolution of issues and minimal downtime
Support manufacturing, lab, and clean room IT environments, including scanners, Zebra printers, tablets, test‑equipment PCs, and production‑line devices
Install, configure, and maintain hardware, software, mobility devices, and specialized equipment
Deliver Smart Hands & Feet support for network, server, and infrastructure teams, including rack‑and‑stack work and vendor access coordination for IDF/MDF/MMR and data center areas
Troubleshoot and maintain AV systems (projectors, microphones, speakers, amplifiers, cameras, displays)
Ensure reliability of site services such as LAN, Wi‑Fi, printing, voice, and video conferencing (including Tandberg)
Manage full IT asset lifecycle: secure storage, labeling, imaging, allocation, hygiene validation, recovery, disposal, and updates; plus, printer usage monitoring and vendor coordination
Support cable patching coordination and assist with power‑shutdown maintenance for network and server equipment
Maintain accurate documentation of configurations, incidents, and asset tracking while ensuring compliance with GMP/GxP
Collaborate closely with cross‑functional teams and OEM partners to resolve high‑priority issues and improve system reliability
Provide user training and promote best practices to enhance productivity and system adoption
Qualification
Required
5+ years of desktop support experience and 3+ years of VIP support experience
Strong troubleshooting skills across hardware, software, and mobility devices
Experience supporting both remote and on site users in a hybrid environment
Proficiency installing, configuring, and maintaining hardware and software systems
Excellent communication and collaboration skills
Ability to work independently and manage multiple tasks effectively
Experience supporting manufacturing, lab, or clean room environments
Understanding of GMP/GxP processes
High attention to detail and strong commitment to quality
Preferred
Pharmaceutical or regulated industry background
Experience with AV system troubleshooting
Familiarity with data center operations, including shutdown procedures
Experience with asset management systems and enterprise IT processes
Certification: CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
Deccan Chronicle
2026-02-08
Company data provided by crunchbase