Crossfuze · 16 hours ago
ServiceNow Solution Consultant
United States
Full-time
Remote
Mid Level
$100K/yr - $120K/yr
3+ years expCrossfuze is looking for a Solutions Consultant to join our pre-sales team. The role involves demonstrating the value of the ServiceNow platform to customers, collaborating on initiatives, and providing solutions to enhance customer satisfaction.
Enterprise SoftwareCloud ComputingConsultingSoftwareInformation TechnologyConsumer SoftwareInformation ServicesIT Management
Responsibilities
ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects
Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo
Demonstrate functionality of ITSM and 4 other platform application to prospects/customers
Responsible for addressing customer business issues and translating to value through ServiceNow solutions
Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
For a given engagement, provide cost estimates with regard to time and resources
Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction
Work closely with the sales team to determine that our services are positioned properly on all designated accounts
Ensure a smooth transition from sales to the delivery team as projects kick off
Have and maintain a strong understanding and working knowledge of all ServiceNow core platform features that underpin the modules / apps / suites, such as Flow Designer, Reporting, Now Assist, Workspaces, etc. Also be able to leverage these core features to configure and deliver tailored demonstrations to prospects and customers in special circumstances
Work in any of but not limited to the following areas: IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (SecOps), Integrated Risk Management (IRM), Human Resources Service Delivery (HRSD), etc
Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral
Provide mentoring and/or training to junior team members as needed
Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation
Qualification
Required
Bachelors degree or equivalent technical / business qualification through experience
3+ year of sales or pre-sales experience
2+ years of functional and technical knowledge of ServiceNow configuration and implementation
Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
Experience with other ITSM tools including but not limited to: BMC Remedy, Cherwell, CA Service Desk, HP Service Manager
Experience with integration technologies such as REST, SOAP, ODBC/JDBC, etc
ServiceNow Certified System Administrator
ITIL v3 or v4 certification
Benefits
The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you!
Flexible remote work options
Additional PTO day for mental health
Competitive paid time off
Half-day Fridays
Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits
Paid maternity and paternity leave for biological birth and adoption
Newborn, adoption and fertility assistance
Competitive training & development programs
Healthcare Plan
401(k) with employer match
10 days toward bereavement leave
Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice.
Company
Crossfuze
Crossfuze is a provider of consulting, design, implementation services, and resale of the ServiceNow® technology platform.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-05Acquired
Leadership Team
Bruce Bishop
CFO
Recent News
Company data provided by crunchbase