Ampact · 18 hours ago
Program Manager
Poughkeepsie, NY
Full-time
Onsite
Mid Level
3+ years expAmpact is a non-profit organization focused on community service and engagement, and they are seeking a Program Manager to facilitate program implementation and maintain relationships with stakeholders. The Program Manager will be responsible for ensuring successful program execution, training, and support for AmeriCorps Members, while also managing compliance and partnerships with educational sites.
Education
Responsibilities
Cohort Management: Serve as the primary organizational point of contact for a cohort of literacy and or math tutors. Create an exceptional service experience for tutors, striving to retain 100% of tutors during their service year and obtaining a high rate of tutors returning for a subsequent term of service. Work closely with the tutor’s on-site supervisor (the Internal Coach), to provide supervision and proactive support to tutors which includes performance management through affirmation, coaching, and corrective action as necessary. Mediate tutor and coach situations to maintain positive relationships while establishing productive solutions. Document tutor performance issues and improvement plans, as necessary. Provide individualized support to members in developing and implementing a plan to serve the total number of hours required throughout the year. Regularly monitor progress towards completing required number of hours. Provide insight to the Director of Service Experience about the challenges and opportunities in supporting tutors; provide support, as needed, to develop tools related to supporting tutors during their term of service
Program Implementation and Student Outcomes: Regularly review student data and outcomes to monitor implementation and maximize student impact. Collaborate with the site based internal coach to ensure tutors are implementing interventions and assessments with fidelity, have full caseloads, meet minimum dosage requirements, and update data regularly
Site Partnerships: Develop and maintain productive partnerships with sites, including principals, superintendents, tutors, teaching staff and internal coaches, and other school-based partners. Conduct in person site visits at least quarterly depending on caseload and supervisor direction (regional travel required). Work closely with all partners to ensure open, effective communication with clear understanding of program model leading to successful implementation with strong student outcomes. Work closely with the assigned recruiter to ensure there is a mutual understanding of school needs as it relates to tutor placement. Work collaboratively with the Coaching Specialist to respond to challenges and issues that may arise at the site. Collaborate with Program Specialists regarding timely collection of data from sites. Proactively source potential new site partnerships, and collaborate with Coaching Specialist to ensure strong understanding of Reading Corps and Math Corps program model. Provide insight to the Director of Partnerships about the challenges and opportunities in maintaining site partnerships; provide support, as needed, to develop tools related to site partnerships
Compliance and Grant Administration: Ensure compliance with program, organization and AmeriCorps rules and regulations. Monitor completion of member requirements and provide support and follow-up as necessary to each member to ensure requirements are met on a timely basis (e.g. eligibility documentation, pre-service paperwork, enrollment and exit deadlines, mid-term and end-of-term performance evaluations, required training attendance, performance documentation). Ensure member time sheets are submitted on time. Ensure the hours recorded on member time sheets are allowable. Ensure members are not engaging in any prohibited activities during their service
Training and Professional Development: Collaborate with program team, Learning & Training Department, and leadership to develop, create, and conduct regular training sessions to cultivate commitment, reinforce relationships, and ensure understanding of and compliance with the program. Assist as needed with training session logistics and support. Provide exceptional customer service at all times
External relations: Build the Reading Corps and Math Corps brands in the assigned geographic territory. Foster and cultivate community partnerships through connection with community groups and participation in local literacy, math, and education committees, local funder groups, job fairs and community events. Under the direction of the Marketing Communication Manager, act as the spokesperson for media outlets to promote and provide information regarding Reading Corps and Math Corps. Support and facilitate legislative and funder site visits
Full Cycle Recruitment: With direction from the Director of Talent Acquisition, Director of Programs, and Senior Manager to implement a comprehensive member recruitment strategy to successfully recruit quality, diverse AmeriCorps members to serve as tutors, with the goal of filling all positions in designated geographic region by August Institute. This includes: (1) building healthy applicant pipelines through site-based strategies and grassroots sourcing activities; (2) developing networks and maintaining partnerships with local colleges/universities and other community organizations. Responsible for application preparation, sourcing candidates, screening applications, conducting phone and final interviews, making offers, and ensuring successful member enrollment and onboarding
Qualification
Required
Bachelor's degree (preferred)
3+ years program management and/or program implementation experience, preferably in a non-profit setting
Demonstrated proficiency in creating partnerships and working in a collaborative environment
Proven interpersonal skills including the ability to build relationships, solve problems, mediate conflict, and exercise sound judgment
Ability to balance multiple priorities and deadlines in a fast-paced evolving environment
Ability to structure tasks, meet deadlines and set and manage goal achievement
Demonstrated professional communication skills characterized by active listening, respectful two-way communication, and timely and results-oriented communication
Proven commitment, results-driven, and solution-oriented perspective
Proven ability to adapt to change and innovate
Commitment to supporting all members and service recipients enrolled in our programs
Ability to work effectively in collaboration with diverse groups of people
Commitment to develop equity skills and cultural competence of self and others
Proven success navigating situations that require high emotional intelligence, with an emphasis on self-awareness
Proficiency with MS Office and Excel
Ability to utilize video conferencing effectively
This Position Requires The Ability To Travel locally and statewide as needed to attend meetings
Communicate effectively with people/groups in multiple settings within and outside the organization
Effectively utilize existing and emerging technology to achieve required results
Transporting of moderately heavy objects up to 25 pounds
Preferred
Public speaking experience preferred
Previous database experience preferred
Benefits
Medical
HSA
Dental
Vision
FSA
Life
Disability
PTO
401(k)
Company
Ampact
As a nonprofit organization, we’ve been growing since the early 2000s when our first program, Reading Corps, launched in 2003.
Founded in 2003Minneapolis, Minnesota, USA
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.7MKey Investors
AmeriCorps Public Allies
2024-07-09Grant· $2.7M
Leadership Team
Alison Jirik
Senior Grant & Partnership Officer
Jessica Camara
Compliance Partner
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