Cornerstone Building Brands · 19 hours ago
Customer Service Representative
Auburn, WA
Full-time
Hybrid
Entry Level
$20/hr - $22/hr
1+ years expCornerstone Building Brands is a company focused on providing premier customer care and professional development. The Customer Service Representative role involves serving customers by assisting with product and service inquiries, managing accounts, and ensuring accurate information is provided to enhance customer satisfaction.
ConstructionReal EstateManufacturingBuilding Material
Responsibilities
Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience
Ensure leadership and sales team members are informed of pertinent activities related to each customer account
Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order
Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing
Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary
Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration
Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed
Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency
Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows
Qualification
Required
High School Diploma or equivalent required
1-2 years of proven direct customer and consumer support experience
Proficient in telecom software
Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and CRM
Preferred
Bachelor's degree is a plus
Experience in the building products industry
Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments
Benefits
Medical, dental, vision benefits starting day 1
401k
PTO
Paid holidays
FSA
Life insurance
LTD
STD
EAP
Discount programs
Tuition reimbursement
Training
Professional development
Company
Cornerstone Building Brands
Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$500M2024-07-29Debt Financing· $500M
2022-02-14Acquired
Leadership Team
Gunner Smith
Chief Executive Officer
Recent News
2026-01-13
Company data provided by crunchbase