HESCO (Industrial Automation & Networking) · 7 hours ago
Operations Manager
Rocky Hill, CT
Full-time
Onsite
Senior Level
7+ years expHESCO is an Industrial Automation & Networking company seeking an Operations Manager to oversee operational performance across distribution, warehouse, account support, and purchasing functions. The role involves driving operational excellence, implementing performance standards, and ensuring alignment with the company's long-term goals.
HardwareInformation and Communications Technology (ICT)Information Technology
Hiring Manager
Lisa Palmese
Responsibilities
Provide strategic oversight for distribution, warehouse, account support, purchasing, and logistics operations
Develop and execute short- and long-term operational strategies that support customer service excellence, inventory performance, and financial goals
Establish and monitor KPIs across warehouse execution and account support, including order accuracy, response time, fill rate, and on-time delivery
Partner with executive leadership to align operational priorities with growth objectives and customer expectations
Foster a culture of accountability, collaboration, and continuous improvement across all operational teams
Oversee all warehouse operations including receiving, storage, picking, packing, and shipping
Ensure safe, accurate, and timely fulfillment of customer orders
Optimize warehouse layout, workflows, and labor planning to improve throughput and service levels
Leverage ERP data (Infor SX.e / CSD) to identify bottlenecks and improve fulfillment performance
Lead and support the Account Support team, ensuring timely, accurate processing of customer orders, quotes, returns, and issue resolution
Establish clear workflows and service standards between Account Support, Sales, Purchasing, and Warehouse teams
Monitor and improve KPIs such as order accuracy, response time, backlog, and customer issue resolution
Partner with Sales to ensure customer expectations are aligned with inventory availability and fulfillment capabilities
Drive consistency, accountability, and cross-training within the Account Support function
Lead purchasing activities to ensure product availability, cost control, and supplier reliability
Develop strategic supplier relationships and negotiate pricing, contracts, and rebate programs
Align purchasing strategies with customer demand, sales forecasts, and account support needs
Oversee inventory accuracy, availability, and optimization
Track and improve KPIs including turns, fill rate, excess/obsolete inventory, and carrying costs
Partner with Account Support and Sales to proactively address supply constraints and customer commitments
Improve workflow integration between Account Support, Sales, Warehouse, Purchasing, IT, and Finance
Partner with IT to enhance ERP utilization, reporting, and data visibility
Develop and maintain SOPs for both warehouse and account support processes to ensure consistency and scalability
Qualification
Required
Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field
Minimum 7 years of experience in distribution or industrial operations, with at least 5 years in a senior leadership role
Exceptional leadership, analytical, and communication skills
Experience developing and tracking department-wide KPIs
Demonstrated success leading change and building high-performing teams in a fast-paced environment
Preferred
Strong understanding of ERP systems (Infor SX.e or CloudSuite preferred)
Company
HESCO (Industrial Automation & Networking)
HESCO is the leading industrial automation solutions and industrial networking services provider in Connecticut.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase