Cardone Ventures · 9 hours ago
Desktop Support Technician- Tier 2
Scottsdale, AZ
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
3+ years expCardone Ventures is a company dedicated to helping business owners achieve their goals through strategic guidance and support. They are seeking a Senior IT Support Specialist to serve as the escalation point for complex endpoint and system issues, primarily in a macOS environment, while also mentoring Tier 1 IT staff and managing asset lifecycle operations.
ConsultingFinanceFinancial Services
Responsibilities
Own escalations for complex endpoint issues in a macOS-first environment with some Windows PCs
Troubleshoot advanced macOS issues: OS upgrades, profiles/configuration, performance, application conflicts, certificates/keychain, security prompts, printing/scanning, and peripherals/docks/monitors
Support endpoint management (MDM): enrollment issues, configuration profiles, compliance/security baselines, app deployments, and OS update troubleshooting
Provide advanced Okta troubleshooting: user sign-in anomalies, MFA factors, SSO issues, and user-impact triage of app access problems
Support Google Workspace and Microsoft 365 user-impact issues (mail client behavior, Drive/OneDrive sync, Teams/Meet issues as applicable)
Perform light network troubleshooting onsite: Wi-Fi validation, basic LAN checks, patching/cabling, printer/network device connectivity, and coordinated escalation to network resources/vendors
Lead inventory and asset lifecycle: standards for tagging, assignment, audit cadence, refresh planning, warranty/RMA coordination, and secure disposal
Execute and improve new hire desk setups and office deployments: standards, checklists, hardware staging, and conference room readiness
Drive problem management: identify trends, produce root cause analyses (RCA), implement permanent fixes, and improve SOPs/KB; mentor Tier 1 staff
Travel to Scottsdale and other locations for deployments, escalations, office setups, and inventory work as needed
Qualification
Required
3–5 years of IT support experience, including advanced endpoint troubleshooting in a macOS environment
Proficiency with macOS administration and basic Windows troubleshooting
Hands-on experience with MDM solutions (e.g., Jamf, Kandji, Intune, or similar)
Familiarity with Okta or other SSO/MFA identity platforms
Experience supporting Google Workspace and Microsoft 365 applications
Strong documentation and ticket management skills using an ITSM platform
Ability to lift/handle IT equipment (laptops, monitors, docks) and travel as needed
Customer-focused and service-oriented, with strong interpersonal and communication skills
Advanced troubleshooting and diagnostic skills for macOS systems and related integrations
Knowledge of MDM, Okta, Google Workspace, and Microsoft 365 administration
Ownership mindset with strong organization and prioritization in a fast-paced, scaling environment
High attention to detail and consistency in documentation, configurations, and asset management
Collaborative approach with the ability to mentor and elevate the skills of Tier 1 staff
Continuous improvement mindset with the ability to standardize, document, and automate processes
Benefits
Medical, dental, and vision for full-time positions and their dependents.
Vacation and sick time policy that increases based on tenure with the company.
Employee Assistance Program through Guardian.
401(k) with up to 3% company match.
Pet insurance through SPOT for your 10X pets!
Competitive parental leave policy: 100% paid—8 weeks for primary caregiver, and 4 weeks for secondary caregiver + 1 month remote for both.
Employee wellness initiatives including a 100% paid gym membership and access to discounts on local meal prep services.
Professional development through reimbursements for courses/certifications outside of CV, and a 10X Mentorship Program.
Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance, and Marketing.
Uncapped Commission Potential: all of our team members have the opportunity to sell our products/services (and are trained on how to do so). We have several examples of non-sales team members earning well over $20,000 in annual commission.
Company
Cardone Ventures
Cardone Ventures is a consulting company that provides financial goals to promote market growth for businesses.
51-200 employees
H1B Sponsorship
Cardone Ventures has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Brandon M Dawson
Co-Founder Chairman & CEO
Natalie Dawson
Co-Founder and President
Recent News
2025-12-17
2025-12-16
Company data provided by crunchbase