CBTS · 19 hours ago
Desktop Support Technician
Columbus, Ohio Metropolitan Area
Contract
Hybrid
New Grad, Entry LevelCBTS is a company focused on providing technology solutions, and they are seeking a Desktop Support Technician. The role involves providing technical support, troubleshooting hardware and software issues, and maintaining asset inventory.
Cloud ComputingConsultingInformation TechnologyCloud InfrastructureService Industry
Hiring Manager
Dianna Santos
Responsibilities
Prioritize, communicate, triage, and resolve issues in a timely manner
Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotely
Maintain asset and software inventory
Image, configure, and deploy computers
Deploy and troubleshoot software and hardware
Log incidents in given ticketing system
Provide support for IT project implementations and performs miscellaneous job-related duties as assigned
Engage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibility
Resolve complex technical problems experienced by end-users
Ability to analyze logs within multiple Microsoft applications to resolve user issues
Rebuild windows profiles
Support PC replacement programs and emergency exchanges
Troubleshoot network related issues
Administer access to applications
Evaluate, diagnose, and troubleshoot complex hardware/software issues
Analyze and resolve VPN and MFA related issues
Create and contribute to process improvement
Ability to work effectively in a team environment
Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc
Qualification
Required
Prioritize, communicate, triage, and resolve issues in a timely manner
Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotely
Maintain asset and software inventory
Image, configure, and deploy computers
Deploy and troubleshoot software and hardware
Log incidents in given ticketing system
Provide support for IT project implementations and performs miscellaneous job-related duties as assigned
Engage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibility
Resolve complex technical problems experienced by end-users
Ability to analyze logs within multiple Microsoft applications to resolve user issues
Rebuild windows profiles
Support PC replacement programs and emergency exchanges
Troubleshoot network related issues
Administer access to applications
Evaluate, diagnose, and troubleshoot complex hardware/software issues
Analyze and resolve VPN and MFA related issues
Create and contribute to process improvement
Ability to work effectively in a team environment
Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
Founded in 1994
1001-5000 employees
H1B Sponsorship
CBTS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
Business Wire
2026-01-16
2025-11-04
Company data provided by crunchbase