State of Louisiana · 3 weeks ago
IT Technical Support - Coordinator 2
Houma-Thibodaux Area
Full-time
Onsite
Entry, Mid Level
1+ years expThe State of Louisiana is seeking an IT Technical Support - Coordinator 2 to provide statewide installation, configuration, maintenance, and support for various IT devices and systems. The role includes training staff, managing user accounts, and ensuring operational continuity during disasters.
Government Administration
Responsibilities
Perform all duties assigned to IT Helpdesk - Coordinator 1
Provide statewide installation, configuration, maintenance and support for state owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media
Review process documentation for accuracy, update as necessary, and evaluate for potential process improvement
Train Coordinator 1 Help Desk employees and provide assistance to escalated tickets
Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards
Record service calls in web-based tracking system and utilize system to document ticket resolutions
Provide limited support for approved mobile devices which contain DHH’s proprietary data, including, but not limited to e-mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes
Train and assist end users on technical issues as a form of preventative maintenance
In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans
Travel to various sites as needed to carry out assigned duties
Identify, diagnose, and assist with resolution of network issues as related to end user problems
Manage all assigned issues being handled by other internal IT units or external contractors
Manage e-mail accounts on the state Exchange e-mail server and make updates to accounts as requested by end users
Conduct an annual performance evaluation for each subordinate, setting future goals and strategies
Conduct recruitment, selection, training, supervision, and professional development of assigned staff
Other tasks as directed
Qualification
Required
Bachelor's Degree
Minimum 1 year of professional experience in IT field
Experience with Windows based operating systems including installation, system administration and troubleshooting
Excellent analytical skills, effective organizational and time management skills
Great attention to detail and follow up, and verbal/written communications skills
Excellent problem solving/troubleshooting skills
Preferred
Advanced degree
Minimum 2 years of professional experience in IT field
Advanced knowledge of and experience with: Various hardware including PCs, laptops, and printers
Active Directory, Exchange
Specific computer hardware including: PCs, laptop & printers; MFPs; routers, switches and servers
Customer service experience
Professional experience with DHH information systems or programs utilized by the department
A+, Network+, HDI, MCTS, MCSE, MCITP, Strategic Planning, ITIL, Process Improvement or other relevant industry certifications
One or more years supervisory experience in technical roles
Work-related evidence of proactive, independent process and/or team improvement
Company
State of Louisiana
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service.
10001+ employees
H1B Sponsorship
State of Louisiana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Chancellor Donald, M.D.
Chief Medical Officer
Chase Hymel
Chief Information Security Officer (CISO)
Company data provided by crunchbase