Abacus Group · 3 days ago
Technician, Site Services
New York, NY
Full-time
Onsite
Senior Level
$85K/yr - $100K/yr
5+ years expAbacus Group is a company that provides IT support services primarily for Hedge Fund and Private Equity clients. As a Site Services Technician, you will be responsible for delivering exceptional technical support, resolving client issues, and ensuring smooth operations for your assigned clients.
Information Technology & Services
Responsibilities
Provide best in class technical support to our clients via on-site visits throughout the work week, resolving assigned tickets
Answer inbound phone, email, chat, and remote support requests and triage issues to the appropriate department or technician for timely resolution when not assigned to an onsite visit
Support all workstations, printers and peripherals for clients
Communicate with clients and colleagues early and often
Record all work via time entries in our ticketing system (ServiceNow) in a timely manner
Actively manage all tickets in your queue by ensuring all notes and statuses are up to date
Troubleshoot client issues and document all steps up to resolution in ticketing system
Self-manage distributed workload and actively address on-going tickets
Establish a Primary and/or Secondary onsite relationship with your assigned clients
Home visits to set-up or troubleshoot client equipment when necessary
Provide analysis and input in a team environment
Must be able to multi-task client issues when applicable
Document technical issues and take ownership of escalating issues to the appropriate resource Basic network troubleshooting, including collaboration with Network Services to replace network hardware and troubleshoot common network issues
Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals
Must be flexible regarding duties and hours of work
Ability to lift over 50lbs. of equipment
Qualification
Required
HS diploma required
5 years minimum experience in a relevant field
GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
Proactive/flexible nature - if you see something that can be improved, suggest it
Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems
Strong technical skills in the following areas: Duo Security and other two factor authentication applications, Microsoft Exchange Administration, Familiarity with Azure Active Directory, Familiarity with Office 365 admin portal, Citrix XenApp, Publish/Manage Citrix applications, Removing hung sessions, Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.), Mobile device management technologies (Intune and Xen Mobile), Understanding of networking concepts, VMware vSphere, Virtual server administration, Disk remediation, Increasing resources, RAM CPU, Managing and viewing GPO's, Troubleshooting server performance, Configuring and managing server roles, Install, configure & manage print queues, Troubleshoot DNS, DHCP and TCP/IP issues
Self-motivated, detail-oriented and organized
Excellent communication (oral and written), collaboration, organizational, and presentation skills
Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
Ability to troubleshoot ActiveSync, BES and other mobile device technologies
Ability to work independently and efficiently to meet deadlines
Ability to assess and prioritize work in a fast-paced environment
Ability to manage resources both laterally & vertically
Ability to lift over 50lbs. of equipment
Must be able to multi-task client issues when applicable
Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals
Must be flexible regarding duties and hours of work
Preferred
Bachelor's degree a plus
Technical certifications and training a plus
Familiarity with Citrix director and Citrix studio a plus
Benefits
Medical
Dental
Vision
Disability
Life insurance
401k
PTO
Opportunities to further technical education through certification programs
Healthy snacks
Wellness programs
Fun events
Company
Abacus Group
Abacus Group is a global IT and cybersecurity managed service provider offering a one-stop shop for financial services firms to manage all of their IT and security needs.
501-1000 employees
H1B Sponsorship
Abacus Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Paul Ponzeka, CISSP
Chief Technology Officer
Jonathan Shapiro
Chief Revenue Officer (CRO)
Recent News
2024-04-13
2024-04-10
Company data provided by crunchbase