City of South Haven · 8 hours ago
Information Technology Operations Manager
South Haven, IN
Full-time
Onsite
Mid, Senior Level
$85K/yr - $85K/yr
5+ years expThe City of South Haven is a picturesque community known for its vibrant culture and exceptional quality of life. They are seeking an Information Technology Operations Manager to oversee the daily operations and service delivery of the City's IT systems, ensuring reliable and secure operations while supervising IT technical staff.
GovernmentNon ProfitSocial
Hiring Manager
Kimberly Wise, MSM, SHRM-CP, PHR
Responsibilities
Directly supervise system administrators and other IT technical staff
Implement policies and standards established by the IT Director
Oversee daily operations of IT systems including network infrastructure, servers, endpoints, email systems, applications, and cloud services and website
Ensure proactive monitoring, patching, backup execution, and maintenance tasks are completed reliably and documented
Manage ticketing operations including triage, prioritization, escalation, and response time expectations
Direct and coordinate troubleshooting and incident response for IT outages, user impact incidents, and service degradation
Create, maintain, and update operational documentation, procedures, and system inventories
Assign workloads, set operational priorities, and ensure staff coverage for daily operations
Provide mentorship, training, feedback, and performance evaluations
Identify staffing gaps, recommend hiring, and recommend disciplinary actions to the IT Director
Serve as the primary after-hours escalation point and ensure timely response to urgent system issues
Manage a shared on-call program, and ensure staff participation, schedule fairness, and documentation
Ensure operational execution of security practices including user provisioning, least-privilege access, endpoint protections, logging, and alert response
Escalate security incidents immediately and coordinate remediation efforts as defined by policy
Support audits, compliance requirements, and documentation activities
Execute IT projects as assigned by the IT Director including system upgrades, deployments, replacements, and migrations
Maintain project schedules, implementation documentation, and change management communications
Identify operational improvement opportunities and recommend changes for efficiency and reliability
Maintain operational performance metrics (tickets, uptime, response times, maintenance schedules, recurring incidents)
Provide operational reports and performance analysis to the IT Director
Present operational metrics to leadership when delegated by the IT Director
Oversee the operation of the Broadcasting Department, ensuring all required meetings and events are broadcasted/streamed and recorded as required
All other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field
Five (5) or more years of experience in IT operations and leadership (or equivalent combination)
Strong knowledge of IT infrastructure, networking, and system administration
Experience with cybersecurity, data protection, and compliance standards
Excellent leadership, communication, and project management skills
Benefits
MERS Defined Benefits Pension
Choice of Three Medical Plans
Dental Plan
Vision Plan
Employee Assistant Program
Vacation/PTO/Holidays
Company
City of South Haven
South Haven Housing Commission offers public housing assistance, HUD programs, and support for veterans in housing needs.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase