ASRC Federal · 5 hours ago
Customer Service Representative, Call Center
Gettysburg, PA
Full-time
Onsite
Entry Level
1+ years expASRC Federal is a leading government contractor furthering missions in space, public health, and defense. They are seeking a Customer Service Representative to support the Federal Communications Commission by responding to public inquiries and providing guidance on licensing procedures.
ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency
Responsibilities
Respond to inquiries from the public regarding licensing procedures, application requirements, and complaint filing processes
Provide accurate guidance on navigating online forms, and documentation requirements
Research and resolve escalated or complex consumer issues by referencing FCC policies, procedures, and knowledge base resources
Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records
Support quality assurance and training activities by identifying common issues and recommending improvements to scripts, FAQs, and knowledge articles
Escalate unresolved issues to higher-level specialists or government staff as required
Provide Tier 1 technical assistance to customers
Troubleshoot login issues for customers
Provide customers with support navigating forms
Qualification
Required
High School Diploma or equivalent
Minimum of 1 year of customer service experience (call/contact experience is a plus)
Proficiency with MS Office Suite
Excellent interpersonal skills
Preferred
Bilingual (Spanish) skills
Benefits
Health care
Dental
Vision
Life insurance
401(k)
Education assistance
Paid time off including PTO
Holidays
Any other paid leave required by law
Company
ASRC Federal
ASRC Federal provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Felix
President & Chief Executive Officer
Joseph Winthrop
Chief Financial Officer
Recent News
Washington Technology
2026-01-11
Washington Technology
2025-12-13
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