Green Bay Packaging · 8 hours ago
Customer Service Representative
El Paso, TX
Full-time
Onsite
Entry Level
1+ years expGreen Bay Packaging Inc. is a family-owned, vertically integrated company that specializes in corrugated containers and related products. The Customer Service Representative will provide high quality service to customers, process orders, and resolve customer concerns while working closely with sales representatives and production teams.
3D PrintingManufacturingPackaging ServicesProduct Design
Responsibilities
Provide timely and accurate information about incoming customer order status and product knowledge requests
Process customer orders/changes and returns according to established department policies and procedures
Process customer returns according to established department policies and procedures
Work closely with accounts receivable department to resolve any disputed payment items
Provide timely feedback to the Company regarding service failures or customer concerns
Partner with Sales Representatives to meet and exceed each customer’s service expectations
Ability to prioritize a fluctuating workload
Willingness to work with clients and sales representatives through a variety of media: phone, email, memos, etc
Perform other duties as assigned
Place purchase orders, secure delivery dates, monitor receipt and billing of outside fabrication orders with vendors
Responsibilities include managing multiple accounts through processing orders, expediting change orders, handling customer complaints, and coordinating timely deliveries
This candidate will be working with suppliers to purchase print plates and die boards according to specifications
Candidates will also be responsible for creating product designs according to customer requirements, providing price quotes, and creating print cards and box diagrams
Qualification
Required
High school diploma required
Strong customer orientation
A minimum of one year in a Customer Service environment
Superior organizational and time management skills
Excellent verbal and written communication skills
Exceptional interpersonal skills with previous experience interfacing with customers
Must be able to interact with all levels within the Company
Self-starter with the ability to work without direct supervision
High attention to detail with ability to troubleshoot to determine cause and effect of poor customer experiences
Computer skills with working knowledge of Microsoft Office software
Previous data entry experience required
Qualified candidates will have a commitment to providing outstanding service to our customers
Candidates must possess a strong attention to detail, the ability to problem solve, handle multiple tasks and work in a fast-paced and team-based environment
Customer Service experience and excellent oral and written communication skills are required
Proficiency in Microsoft Office is required
Preferred
associate or bachelor's degree preferred
Bilingual in Spanish preferred
Benefits
Medical
Dental
Vision
Prescription drug
Wellness programs
STD
LTD
Life insurance
Company matching 401(k)
Pension
Company
Green Bay Packaging
Green Bay Packaging is a manufacturing company that produces customized packaging, shipping containers, folding cartons, and label products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$13.14M2015-03-06Series Unknown· $13.14M
Leadership Team
William Kress
President and CEO
Rob Kim
Chief Financial Officer
Recent News
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