IPG Mediabrands · 1 day ago
Group Director, Client Operations
New York, New York, United States
Full-time
Onsite
Director/Executive
$200K/yr - $220K/yr
10+ years expIPG Mediabrands is the media and marketing solutions division of Interpublic Group, managing over $47 billion in marketing investment globally. The Group Director, Client Operations is responsible for orchestrating day-to-day operational aspects of client accounts, ensuring standardized workflows and efficiencies across teams to enhance client satisfaction.
Digital MediaAdvertisingMarketing
Responsibilities
Drive consistency & excellence in our way of working across clients
Take full ownership (but in collaboration with other team members) to create all templates, playbooks, processes, specific to all account needs and requirements. Codification and training of all processes and systems is critical to the success of driving operational excellence
Creation, maintenance and rollout of the Operating Manual and other operational playbooks and documentation
Systematize and drive enablement of best practice sharing across the US xLOB for teams to be inspired by best-in-class product and campaigns, to uplevel innovation and product excellence
Ensure all teams are onboarded and trained on a consistent basis on all operating processes, systems, tools, and playbooks. Drive adoption and monitor adherence of all process with teams to continue to drive efficiencies
Work with other business functions such as finance, billing, and analytics teams to ensure the processes in these areas are calibrated and documented to ensure the best possible delivery of service
Create self-service digital platforms customized to specific client teams’ needs that can be used for housing all templates, tools, playbooks, thought leadership, category and marketplace insights, and trainings
Work with CAM Leads to develop action plans to address client feedback and drive improvement in service delivery
Continuous look for and identifying areas for improving processes, ways of working and other operational aspects of the account and support the development of initiatives that streamline ways of working
Where relevant, work with IT and technology teams, support the rollout of licenses for tools to team members and ensure that IT and other functions can provide optimum support
Qualification
Required
Bachelor's degree in related field or equivalent experience
10-15 years in demonstrated excellence in agency account management or operations
Minimum 5 years in integrated planning role in media, publisher / vendor, or communications discipline (digital, content)
Proven ability to develop and maintain strong professional relationships with clients, colleagues, and vendors
Highly structured and organized
Strong writing and presentation skills both internal and client facing
Strong ability to think systemically about processes and workflows
Strong communication skills, including the ability to articulate operational or account challenges both laterally to peers as well as upward to senior management
Benefits
Medical and dental coverage
401(k) plans
Flex spending
Life insurance
Disability
Employee discount program
Employee stock purchase program
Paid family benefits
Company
IPG Mediabrands
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Justin Wroe
Chief Executive Officer, IPG MediaBrands US
Kostas F.
CTO
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