Mosaic Pediatric Therapy · 23 hours ago
Administrative Operations Manager
Bon Air, VA
Full-time
Onsite
Entry, Mid Level
1+ years expMosaic Pediatric Therapy is a leading provider of life-changing therapy for children with autism and learning disabilities across North Carolina and Virginia. They are seeking an Administrative Operations Manager to support their Bon Air, VA clinic by managing key aspects of clinic operations, staff scheduling, and patient communication.
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Responsibilities
Monitoring and reporting on key performance indicators to the Clinical Director, Vice President of Clinical Operations and Mosaic’s Chief Executive Officer
Developing and maintaining the client/therapist master schedule to maximize clinic and therapist utilization, while fostering continuity and quality of care
Modifying and changing daily schedules as needed to accommodate client and therapist absences
Notifying clinical staff and parents of appointment changes in a timely manner
Reviewing and approving therapist requests for time off in accordance with clinic scheduling guidelines and time-off policies
Facilitating client sign-in/sign-outs at the beginning and end of each appointment, documenting late arrivals/pickups
Ensuring clinical staff submit appointment documentation in a timely manner to support revenue cycle targets
Building and maintaining professional working relationships with patients and their families, addressing all non-clinical family concerns
Manage and monitor clinic supplies inventory and replenishment schedule
Maintain relationship with landlord and sub-contractors, facilitating repairs and maintenance, as necessary
Prepare for the arrival of and train new hires on administrative functions and policies; and other duties may be assigned by the Clinical Director or Vice President of Clinical Operations
Qualification
Required
Bachelor's Degree, in Business Administration/Management, Healthcare Management, Information Systems, Project Management, Accounting, Finance, Operations Research, Statistics, or Industrial Engineering or equivalent combination of education and work experience
A minimum of one (1) year of experience in operations or business management role (health care experience preferred but not required)
Strong working knowledge of Microsoft Excel / Google Sheets
Customer service orientation and the ability to build strong working relationships with staff members and patient families
Ability to learn quickly, perform multiple tasks and organize work in a systematic and efficient fashion
Preferred
Health care experience
Benefits
Medical, dental and vision plans
Short-term disability
Company 401k with match
Competitive compensation plans
Paid holidays
15 days of Paid Time Off accrued annually, beginning at hire
Company
Mosaic Pediatric Therapy
Mosaic Pediatric Therapy provides individualized ABA therapy services to children with autism spectrum disorder and behavioral needs.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Filer
Chief Executive Officer
Sarah Pope
Chief Operating Officer
Company data provided by crunchbase