Gallagher · 8 hours ago
Application Support Supervisor
Rolling Meadows, IL
Full-time
Onsite
Mid, Senior Level
$68K/yr - $132K/yr
3+ years expGallagher is a company that helps clients face risk with confidence, offering a client-centric suite of consulting tools. They are seeking an experienced Manager for their Mergers & Acquisitions Support Team to lead the team providing application workflow and process support, ensuring seamless integration of acquired entities into Gallagher systems.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Lead, mentor, and manage a team of Mergers & Acquisitions Support Analysts, ensuring high levels of performance, engagement, and professional development
Set clear goals, expectations, and performance metrics for the team, aligned with organizational objectives
Conduct regular team meetings, one-on-one coaching sessions, and performance reviews to ensure continuous improvement and alignment with business needs
Develop and implement strategies to optimize the support provided to M&A users, ensuring a smooth transition and integration into Gallagher systems and workflows
Collaborate with senior leadership to align team objectives with broader organizational goals and M&A strategies
Identify and address resource needs, ensuring the team is adequately staffed and equipped to handle high volumes of user inquiries
Oversee the management of ticket queues, phone queues, and escalations, ensuring timely and effective resolution of user issues
Monitor team performance metrics and user satisfaction levels, implementing improvements as needed
Ensure adherence to established workflows, processes, and service-level agreements (SLAs)
Act as the primary point of contact for internal stakeholders, including Learning & Development (L&D), IT, and other departments, to ensure alignment and collaboration
Partner with the L&D team to develop and deliver consistent training and support materials for M&A users
Work closely with IT and other technical teams to address complex issues and implement process improvements
Identify opportunities for workflow or process redesigns to enhance efficiency and user experience
Stay informed about industry trends, best practices, and emerging technologies to continuously improve the team's capabilities
Lead initiatives to standardize and streamline M&A support processes across the organization
Coordinate and oversee on-site support efforts during M&A transitions, ensuring a seamless experience for users
Travel as needed to support team members and M&A users during critical phases of integration
Qualification
Required
3 years prior relevant experience
Proven leadership experience in managing high-performing teams, preferably in a customer support or technical support environment
Strong strategic planning and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization
Demonstrated ability to troubleshoot and resolve complex workflow and process issues
Experience with ticketing systems and managing high volumes of user inquiries
Familiarity with Gallagher systems, including Applied EPIC or CSR24, is a strong plus
Strong analytical and problem-solving skills, with a focus on continuous improvement
Preferred
Experience managing support teams in the context of mergers and acquisitions or similar transitional processes
Background in the insurance or risk management industries
Experience in virtual coaching, training, or Learning & Development initiatives
Knowledge of change management principles and practices
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
2026-02-03
2026-02-02
Life Insurance International
2026-01-07
Company data provided by crunchbase