Calance · 13 hours ago
Desktop Support Specialist with Intune and/or SCCM/MECM experience - 100% onsite
Irvine, CA
Full-time
Onsite
Senior Level
$55K/yr - $75K/yr
5+ years expCalance is seeking a talented individual for a Desktop Support Administrator who will be primarily responsible for deployment, implementation, and support of the corporate desktop and end-user environments. The role involves working closely with the Server and Network teams to integrate software efficiently and effectively into the desktop image while providing technical leadership and implementing effective solutions aligned with the company's objectives.
Information TechnologySoftware
Hiring Manager
Andy Ballantyne
Responsibilities
Administer applications to keep the systems running and healthy, including changes to the core components and settings, software delivery, client health, reporting and disaster recovery
Support in asset management activities of company owned workstations
Troubleshoot and diagnose system problems, recommend solutions, and perform preventative maintenance functions as required
Supporting workstation repair and hardware maintenance
Participate in creating and implementing company IT standards and compliance metrics
Create, customize, deploy, and automate software packages. This includes scripting in the development of packages for application and OS deployment
Monitor and troubleshoot software package installation failures and provide regular status updates
Build and develop new tools, processes, or procedures to help empower the Service Desk team to be efficient and effective in supporting the organization
Management and support of mobile devices via MDM systems such as Intune and Microsoft Endpoint Manager
Create and maintain system documentation including desktop procedures, end user procedures, system diagrams, disaster recovery plans, user access audits and test plans
Share accountability for the desktop experience and enterprise manageability of the desktop infrastructure
Define detailed steps for any implementation work and adhere to defined change control processes
Supporting multifactor authentication technologies
Qualification
Required
Minimum 5 years' experience troubleshooting hardware issues including desktop and laptops
Experience with installation, configuration, security patching and troubleshooting of MS Windows OS
Microsoft technologies, AD, Intune, and MECM/SCCM
Understanding of application packaging and delivery
Understanding of Modern Desktop Administration (deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment)
Familiar with basic network protocols and troubleshooting
Excellent communication and verbal skills as well as business acumen
Strong Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care
Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships
Exceptional Ability to provide a high level of support with a customer-first attitude
Provide guidance to business units, driving solution adoption, and ensuring solution strategy is optimally aligned with business strategy
Ability to create policies and standards used to maintain the technical and application infrastructure
Strong ability to apply a high sense of urgency to all tasks
Strong ability to provide an expert level of problem-solving and technical troubleshooting skills
Strong ability to work independently to meet objectives
Strong ability to communicate technology in business terms with customers at all levels
Strong ability to actively collaborate with vendors and other support teams for problem resolution
Strong ability to analyze information and use logic and process to address work-related issues and problems
Strong ability to provide careful attention to detail
Strong ability to manage multiple initiatives
Ability to meet deadlines
Ability to multi-task and prioritize workload
Ability to perform well in a team environment, with staff at all levels, to achieve business goals
Average manual dexterity work using a PC, phone, sorting, filing, and other office machines
Maintain and secure sensitive/confidential information
Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel
Ability to work weekends and overnight hours as needed
Ability to communicate and exchange information
Ability to comprehend and interpret documents and data
Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.)
Requires manual dexterity to use computer, telephone, and peripherals
May be required to work extended hours for special business needs
Ability to work in the office up to 5 days a week (Irvine, CA) and as required
Preferred
BS/BA in Computer Science or technical training equivalent or an equivalent in education and experience preferred
Completion of field related certifications preferred
Company
Calance
A CMMI Level 5 certified company offering IT services and solutions such as cloud, IT staffing, web & mobile development, and more.
501-1000 employees
H1B Sponsorship
Calance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Bill Darden
Chief Financial Officer
A
Amit Govil
Chairman
Recent News
2025-04-16
Company data provided by crunchbase