Technical Support Specialist jobs in United States
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University of Vermont · 5 hours ago

Technical Support Specialist

positionBurlington, VT
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$28.20/hr - $33.33/hr
date5+ years exp

The University of Vermont is a welcoming educational community committed to inclusivity and diversity. They are seeking a Technical Support Specialist to process requests for communication services, educate users on the Cisco phone system, and manage billing inquiries.

Higher Education
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H1B Sponsor Likelynote

Responsibilities

Process requests for all communication services at the University; build phone sets, software clients, call distribution trees and respond to inquiries which are analyzed and acted upon or referred as necessary; answer technical questions; train end users on the communications options available with the Cisco phone system
Reconcile billing inquiries from users; maintain records in databases associated with the billing process and the call processing system
Educate department Telecom coordinators
Work with ACCESS department to configure and setup communications to meet ADA requirements

Qualification

CISCO Communications systemsTelecommunications experienceDatabase maintenanceProject management skillsCoordinate with othersTraining end usersBusiness applicationsEffective communicationAttention to detailWork independently

Required

Associate's degree in Telecommunications or at least five years related experience required
Effective communication skills required
Ability to work independently and to coordinate with others
Ability to interface with the user community including students, faculty and staff
Effective project management skills and attention to detail are necessary

Preferred

Experience in Telephone and Data Communications environment highly desirable
Experience using typical business applications software including spreadsheet applications
Experience with CISCO Communications systems UCM

Benefits

This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy
This position is eligible for full-time telework in accordance with the university telecommuting policy
Background Check required for this position

Company

University of Vermont

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Since 1791, the University of Vermont has worked to move humankind forward.
dateFounded in 1822
location
Burlington, Vermont, USA
people-size1001-5000 employees
web-link
http://www.uvm.edu/medicine

H1B Sponsorship

University of Vermont has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (54)
2023 (48)
2022 (35)
2021 (20)
2020 (23)

Funding

Current Stage
Late Stage

Leadership Team

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Mike Austin
Chief Technology Officer
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Amanda Sardonis
Director of Policy and Partnerships, Gund Institute for Environment
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