Apply on Employer Site

University of Illinois Urbana-Champaign · 11 hours ago

Undergrad Program Coordinator - Chemical and Biomolecular Engineering

Urbana, IL

Full-time

Hybrid

Entry Level

$55K/yr - $75K/yr

1+ years exp

The University of Illinois Urbana-Champaign is a leading research institution seeking an Undergrad Program Coordinator for the Department of Chemical and Biomolecular Engineering. This role involves managing the undergraduate program, including administration, student services, and recruiting activities.

Higher Education

No H1B

Responsibilities

Administer the department's Undergraduate (UG) program including implementation of department and campus policies and procedures and manage the student handbook

Serve as the primary point of contact and assist the Director of Undergraduate Studies (DUS) and department administration on all aspects of the UG program

Complete all program administrative requirements including degree certifications/revisions and audits, including ABET accreditation and course preparation

Assist and coordinate the department’s teaching schedule with department administration

Maintain student records and provide reports, analyses, data, and information on all aspects of UG program

Coordinate department’s convocation ceremonies, conferences, and workshops for UG program

Assist with and process department UG awards and scholarships

Represent departmental office and undergraduate affairs on cross-campus committees as needed

Assist faculty and labs with purchasing, travel arrangements and reimbursements

Assist with department tutor and classroom assistants (CA) hiring, coordination, and feedback

Complete other assignments as requested

Serve as main point of contact for incoming and current students for program

Coordinate with the SCS Advising office to ensure petitions are processed and student academic needs are addressed

Complete all planning and coordination of UG student events and advise on budget preparation and activities for student RSOs

Work with the DUS and department on the UG program admissions process and implement program priorities and goals and coordinate marketing and recruiting activities for prospective students

Provide the necessary reports and data in order for admission decisions to be made

Work with SCS Advising and serve as the department’s point of contact with prospective students

Qualification

Undergraduate program administrationStudent advising experienceEvent coordinationHigher education experienceCustomer service skillsCommunication skillsProblem-solving skillsConflict resolution skillsOrganizational skillsAttention to detail

Required

Bachelor's degree

A total of one (1) year (12 months) in education, training and/or work experience in higher education in a University setting

Demonstrated experience in undergraduate programming

Student advising experience

Preferred

Two (2) years of professional business, financial and/or managerial work experience

One (1) year of administrative experience in higher education

One (1) year of experience working in an undergraduate program

Experience coordinating and hosting large (50+) events

Experience in higher education and student services

One year of experience advising and working with students directly

One year of experience providing student support in a private, public, or academic environment

Experience working independently and as part of a team, while meeting multiple deadlines

Ability to communicate effectively with others

Ability to professionally interact with a broad range of internal and external constituents, including students, faculty, staff, and parents

Ability to work harmoniously with faculty, staff, and students from a wide variety of disciplines

Proven track record of customer services with emphasis on interactions with faculty and graduate students and must be results-oriented with strong organizational and effective time management skills

Ability to maintain confidentiality in all business matters

Working knowledge of grammar, spelling and punctuation

Ability to acquire knowledge of various computer software systems

Ability to learn and understand the ChBE curriculum

Ability to organize, prioritize, and manage multiple activities

Attention to detail and ability to comprehend and follow department and university policy and procedures

Ability to interact with students, faculty, and staff politely and respectfully

Problem-Solving Skills

Identifying the real issue: Asking clarifying questions to understand the root of a client's concern

Providing solutions quickly: Looking up information, coordinating with departments, or using office tools to resolve an issue

Following up: Contacting customers afterward to ensure the problem is fully resolved

Professionalism

Maintaining a calm tone: Staying polite and composed even with frustrated customers

Respecting confidentiality: Handling customer data securely and discreetly

Being reliable: Completing tasks on time and keeping promises made to clients

Staying updated: Keeping up with policy changes, pricing updates, or new features

Tailoring help: Offering solutions that address their specific circumstances

Conflict Resolution Skills

De-escalating tense situations: Staying calm, acknowledging concerns, and offering reasonable solutions

Benefits

Health

Dental

Vision

Life Insurance

Retirement Plan

Paid time Off

Tuition waivers for employees and dependents

Company

University of Illinois Urbana-Champaign

The University of Illinois Urbana-Champaign is dedicated to building upon its tradition of excellence in education, research, public engagement and economic development.

Founded in 1915

Champaign, IL, US

10001+ employees