Quorum Business Solutions · 1 day ago
SCADA Analyst I
Tyler, TX
Full-time
Onsite
Mid Level
3+ years expQuorum Software is a rapidly growing company and industry leader in oil & gas transformation, connecting people and information across the energy value chain. The SCADA Analyst I role involves triaging customer reported issues, collaborating with product and engineering teams, and ensuring a positive customer experience through effective support and documentation.
LegalOutsourcingProfessional ServicesAdviceBusiness DevelopmentCompliance
No H1B
Responsibilities
Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations for a SCADA platform
Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents and requested improvements
Participate in the configuration, enhancement, and testing phases associated with software changes
Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
Ensure proper documentation of assigned incidents, including internal and external communications
Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve
Respond to and resolve customer SCADA requests via Salesforce Service Cloud, email, telephone, Microsoft Teams, with end-to-end responsibility
Ability to work effectively with global cross-functional teams
Responsible for periodic after-hours on call support
Ensure successful completion of personal and team deliverables
Other duties as assigned
Qualification
Required
3 to 5 year(s) of working experience in delivering solution support or solution implementation is required for this position
Strong technical experience in diagnosing and troubleshooting within the software applications
Proficient in Microsoft Office products
Strong proficiency in writing and verbal communication to customers
Strong interpersonal skills
A sense of urgency about solving problems and attaining favorable results
Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
A team player and enjoy working in a multi-cultural environment
Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position
Preferred
Understanding of software technologies like SQL, PowerBI or Python is a plus
Candidates with experience in the Oil and Gas industry and/or SCADA platforms are encouraged to apply
A bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent is a plus but not required
Company
Quorum Business Solutions
Quorum Business Solutions is a business consultancy that provides compliance advisory, function outsourcing, and fintech advisory services.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Keith Louis Chichon
Founder / CEO
Company data provided by crunchbase